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Inside Sales & Customer Service Representative
Gap, PA
Receive on-the-job training in sales & customer service – using our unique, relational approach
Join an innovative team that has experienced continuous growth in 2020, even during the shutdown
Serve customers over the phone and in-person
Build relationships by listening to customers & understanding their needs
Help them select the storage solution that best matches their budget and needs – building style, size, colors, customization options, etc.
Provide them with a quote for their shed or detached garage project
Follow up with customers to answer any questions
Collect deposits & submit sales orders to production
Schedule a delivery time with the customer & give a reminder call one week out
Connect with the customer after delivery to ensure that they are happy with their purchase
Process quotes, invoices and payments through QuickBooks
Track information via Excel
Glick’s Structures is looking for a Fulltime Inside Sales & Customer Service Representative to join our growing team. This position will work directly with customers at our Gap location by providing both phone and in-person sales support. Experience in the shed industry is not required; we are willing to train the right person. Since 1983, we have been providing homeowners with quality storage solutions, including sheds, detached garages, and chicken coops.
In addition to serving homeowners, we are also committed to serving our community and supporting local charities and nonprofits. Every other month, we give a day to help those in need with the resources and talents that our team provides. We also believe each team member should have time to invest in their families. We value honesty without compromise, treating others as we would like to be treated and strive for excellence in product and in life.
Our Ideal Inside Sales & Customer Service Rep
Relational: One of our keys to success has been a sales process that focuses on serving & building relationships. We care about our customers and want them to find a solution that they will be happy with for many years to come. We look for someone friendly, kind, and loves people.
Flexible: Some customers come to the lot knowing exactly what they want. Some customers are just starting to explore their options. You need to give them as much time as it takes to help them through the decision making process.
Communicator: Able to communicate clearly with customers in person, on the phone, and in writing. Can answer questions and process through concerns.
Clean Cut: We have a positive company culture with a high level of trust and camaraderie. We don’t gossip, swear, or look down on others. We care about, respect, uplift, and encourage each other. Coming to work is a pleasure – not a source of stress.
Learner: Whether you are a seasoned sales professional or someone more entry-level – you need to be willing to learn our approach to sales, as well as our product line. We are a team that innovates and creates, and you will always have something new to learn. You should also be willing to spend some time on the shop floor to understand how our buildings are constructed and the unique customization options available.
Team Player: Humble enough to admit mistakes. Excellent interpersonal skills. Drive to do excellent work. Willing to join a small team, where we work together to bring success for everyone.
What we offer our Inside Sales & Customer Service Representative
Competitive Pay Depending on Experience
Quarterly production bonuses
Health Insurance Options
Paid Vacation
Paid Holidays
Faith-Based Company Culture
Mon-Fri schedule 8am-4:30pm (Overtime Optional)
To Apply
To be considered for our Inside Sales & Customer Service Rep position with Glick Structures, submit your resume.