Location: Philadelphia, PA US (Onsite Opportunity)
Job Summary
The onsite Specialist is responsible for coordinating and scheduling arrangements for the delivery of training programs, events, and workshops, including all logistical support. He is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.
The work starts early. Around 6 am.
There is no WFH. A person is required to be in the office
Good communication skills
will be required to plan and schedule training with client stakeholders.
Class readiness activities.
Job Description
Ensure onsite training event activities are performed as per the “Event Readiness Process/System”
Ensure the Event Facilities are set up correctly and have the necessary equipment
Communicate with instructors and outside vendors in both written and spoken correspondence
Support the facilitator and ensure they have the required access to the facility
Interface with local suppliers
Coordinate and block Instructor’s dates & timing in line with the training and workshop calendars.
Arrange for the training materials, manuals, hand-outs, and other instructional aids (Trainer Package)
Manage the training logistics (training room booking, manage access, photographer, etc.) and sharing detailed information to participants and trainers in advance.
Participate in the kick-off of the program, administer the essential program briefings, calibrate with the speaker and stakeholders.
Monitor completion of training activities - Pre-work, Attendance
Ensure activation of registration link, roster & Logistic management on the LMS
Communicate with the internal and external vendors, Ready the Purchase Order.
Maintain attendance records and feedback sheets, issuance of the certificate, etc.
Calibrate with the offshore team for any changes/updates in the training event/program.
Ensure the smooth running of events as per the Program / Course Metadata in the CRM.
Follow the workflow/communication process on CRM and adhere to the case management process.
Experience and Skills
Experience in a corporate learning environment or performing event coordination services for corporate clients with customer centricity in mind
Possess a “job permit” to work in a specific geography.
Proficiency in the English language
Must have an outgoing personality and skills in speaking, organizing, listening, leadership, communication, and decision making.
Proficient in Computer (MS Office, Sharepoint, and CRM tools)
Attention to detail and the ability to work easily with others.