Associate Manager, Trade Operations

MissionThe Associate Manager will be responsible for leading the chargeback processing team in USA/India, performing analysis, customer expectation management, and supporting our internal/external customers. The Associate Manager will be a part of the Managed Services team working with the internal team, managers, and internal resources, and will serve as the main driver of the communication between the client and IntegriChain. This person will also resolve clients' issues and communicate information accurately to the teams, engage with clients, and will be assigned to multiple clients simultaneously, which could be in various regions of the country.Responsibilities Manage the Process of chargebacks, validation, and reconciliation of chargebacks as it pertains to pricing, membership eligibility, effective dates, GPO, enrollment forms, onboarding of new customersPHS/340B entities, COT for all Wholesale/Distributor customers.Reviewing and evaluating all chargeback errors, as well as determining appropriate action for resolution. Identifying significant issues to review with management and escalating issues and outstanding disputes to management if needed.Addressing chargeback errors by in-depth data analysis and then collaborating with multiple internal departments to obtain information and feedback necessary for resolution. Working directly with customers to obtain information necessary for error resolution.Communicating with Finance Shared Service regarding open deductions and status.Maintaining an effective customer focus; communicating with and providing supporting documentation for error resolution, efficiencies to reduce future errors, and collection of disputed balances.Reporting on chargeback statuses as needed, as well as internal reconciliation reporting and documentation of actions.Preparing Admin fee, and rebate packagesPreparing for and participating in internal account meetings, internal status calls, and external customer meetings.Successfully led a team of indirect/direct reports while juggling multiple priorities.