Business Operations Project Manager

Business Operations Project Manager

09 Jul 2024
Pennsylvania, Philadelphia 00000 Philadelphia USA

Business Operations Project Manager

Vacancy expired!

Performs non-technical project completion using an internal customer perspective, typically from initiation through delivery.Develops project plans and coordinates cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.Duties and tasks are varied and complex; independent judgment needed. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS degree or equivalent experience relevant to functional area. Prefer 5 years of project management or related experience.Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law./DBS (Datacenter & Infrastructure Business Services) Business Operations Project Manager//Are you looking to work at the next best company and organization? Are you craving the opportunity to make change and build new processes to improve a business and customer experience? Are you easy going with a positive attitude even when under an extreme amount of pressure? If you answered yes to these questions, then we want you!/Be a part of the Oracle Cloud Infrastructure (OCI) Data Center Business & Infrastructure Services (DBS) team. We are combining the elasticity and utility of cloud services with the granular control, security, and predictability of on-premises infrastructure to deliver high-performance, high availability and cost-effective infrastructure services. As we are building and growing, we are seeking a high energy individual to step into a Business Project Manager role.This role requires a thinker with strategic vision and tactical prowess. We need you to identify gaps and communicate ideas, solutions and concerns as well as mitigation plans for future process development, iterations and the continuous improvement of them. You will be expected to recommend changes and support your positions on those changes using the data you report.As a Business Operations Project Manager on the Data Center & Infrastructure Services Business team, you will have full ownership over purchasing/funding ticket management & reporting for metrics. Metric reporting will include but is not limited to, SLA compliance of internal and external partners, ticketing SLA s and material consumption and purchasing patterns. An important function of this role is communicating of risk factors to the affected teams, due to unexpected delays or risks during the purchasing process. This role requires the ability to multitask and keep multiple sources of data organized and current.A Business Operations role is hardly ever the same thing hour-by-hour or day-by-day but being in an operations role with a company that operates in a start-up mentality is even more demanding. At Oracle, your daily workload and expected deliverables will be varied and priorities will definitely compete. Your fact patterns will be complex vs. easy and you will be required to work effectively on your own and as an integral piece of the team. You must be fully competent in your own area of expertise but able to lean in to support the team whenever required, and you will be expected to provide support and guidance to more junior folks on the team. You will be expected to be open to stretching your knowledge boundaries often. They say a team is only as strong as its weakest link and this position requires a completely strong emotionally intelligent link to support his/her manager and the entire team.Top Five RequirementsCommunication & Status Effective communication is critical, especially when team members must operate independently and still act as a cohesive team unit to external stakeholders. If you don t want to communicate, this environment/role is not for you. You will be expected to provide consistent, valuable communication across teams and have the ability to drive all related tasks to closure as per process, including on time status reporting to peer stakeholders and executives.SLA s & Reporting - Drive SLA s. This candidate must have the ability to drive team members, internal and external, to meet all SLA s. He/she must be able to work around/ remove obstacles and understand when escalation is needed to avoid impact to the project deployment/releases and business. This role is also accountable for efficient and effective monthly demand metrics such as ticket counts, consumption trends & resource needs to manage volumes.Problem solving - Can you see risk and how to avoid it? This role requires someone that can spot issues, prioritize and mitigate in accordance with priorities and risk appetite. You must also know how to ask the tough questions of several different teams & get them to support the common goal. Problems can also have downstream impacts, so this role must be good with awareness of overarching project & timelines, identify and manage dependencies, plan to avoid surprises/risks as much as possible and be able to influence up and down the chain of command.Organization Business Operations in a start-up environment means keeping many projects on track while managing multiple processes, deliverables and tasks, yet, still running the day to day operations business needs across time zones. Agility is required as direction can frequently change on a dime with little notice and all other deliverables will still be due. We need an operational ninja with a black belt.Change & Process - We need a visionary that can see opportunities for improvement and make changes quickly, even at only 70% baked to improve services to our customers now. This includes all aspects- writing up new process s, answering emails and support requests and being able to drive change in accordance with limited resources and compressed timelines effectively with awareness and inclusion across impacted teams.Other Requirementsu Be inquisitive! Ask around, find the best data sources and pull reports to present clearly in for consumption by your manager and by Leadershipu Deliver Results Drive urgent requests, pull together meetings but always with a Teamwork Makes the Dream Work mentality. In other words, Don t Be a Jerk! (this is one of the Organizations core values, and the organization stand by it!)u It s ALL About the Details! You must be detail oriented and understand that there is not much time during the day to concentrate quietly and focus. You must be able to plan for changing needs and priorities and always keeping tight on critical details which can never be a low priority.u Support Your Team. You must be able to support your team members when demands heighten in other areas outside your core functions to ensure all business is kept at the level of service for the organization to not be impacted!Basic Qualifications:u 5 - 8 years experience in the business/program management rolesu Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skillsu Excellent organizational, verbal and written communication skillsu Ability to succeed through collaboration and working through internal and external, organizations and individual

BIG team player!

Job: Business OperationsOrganization: OracleTitle: Business Operations Project ManagerLocation: WA,Washington-SeattleRequisition ID: 20000JIGOther Locations: United States

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