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OverviewPenn Interactive Ventures (PI) is a real-money interactive gaming company headquartered in Philadelphia. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space and are looking for a Player Experience (PX) Ops Manager to join our expanding Sportsbook team! As an Ops Manager, we will depend on you to develop expertise in our product, confidently communicate to management, and inspire your respective employees.Your daily responsibilities include
Owns Scheduling of Hourly Employees and Delivery of Weekly Schedules
Owns Timeclock Management to ensure Employees are paid correctly each period
Owns KPI Reporting on Daily, Weekly, Monthly, Quarterly and Annual Cadences
Reports PX Specialist KPIs Weekly and Partners with the PX Training Manager to follow up with PIPs as needed
Partners with the HR Team to assist Employees with personal employment needs as needed
Partners with the Head of PX and PX Training Manager to focus PX Training efforts
Manages the PX Team Lead Level directly
Identifies high-level trends and Reports Up to Leadership in real-time
Performs other duties, as assigned
To be successful in this position it will require the following skill set
High School Diploma required. College Degree or progress toward a college degree preferred
Highly developed sense of integrity and commitment to player satisfaction
Demonstrated passion for excellence with respect to treating and caring for players
Ability to type quickly and write with good grammar and punctuation
Strong attention to detail is a must! Must be an analytical thinker
Ability to maintain a friendly disposition under pressure. Some players may be frustrated when they contact us
Great problem-solving abilities
Ability to interpret incomplete or cryptical messages that might be written by English as a second language customers
QA experience preferred but not required
Oversee PX Supervisors, PX Leads and PX Specialists (PXS)
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Something to leave you withPenn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our employees, through a private exchange which allows our team members the ability to choose from several coverage levels and insurance carriers (both local and national carriers). Along with medical, prescription, dental, and vision coverage, there are also voluntary plans available to employees. PI also offers our employees office perks such as free catered lunches, snacks, and beverages in the office.Location US-PA-PhiladelphiaCasino Property Penn Interactive Ventures - Philadelphia
