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IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesAs a Program Manager in IBM Global Financing’s Commercial Financing group you will work in a fast-paced and fluid environment. This is a growing business with a changing business model which demands experience, an ability to identify and address risk, processes, and customer requirements collectively to ensure a balanced, controlled, and smooth functioning operation.Program Management: Work closely with management, sales, business controls, operations, accounting, finance & planning, credit, I/T, and worldwide peers to identify and address issues. Some issues are known and others have yet to be discovered. A deep understanding of the business (internally and externally), curiosity, and creativity are necessary to identify and truly understand issues and rapidly develop and implement satisfying solutions. Lead multiple concurrent projects prioritizing issues and balancing financial and business risk. Experience in collections is necessary and key as the role requires significant time spent engaging directly with the IGF collections team and ensuring appropriate actions are being taken to manage accounts receivable. Meeting ad hoc information requests from management and executives will be common.Channel: Understand I/T channel partners, their motivations, business challenges, and selling model. Also understand the IBM and OEM hardware/software/services suppliers to the channel. Both are our customers. An understanding of IGF supplier and reseller agreements is key as well as ensuring we meet both of their needs and manage firewalls to prevent inadvertent disclosure of information to competing parties. Role will require direct engagement with resellers and suppliers.Leadership: Work closely with employees across the COE, and often with peers around the world, as well as with IGF management from first line managers up to and including the VP and GM level. Develop and lead training / education for new and established employees alike. You will often be the subject matter expert; thus, a deep understanding of IGF systems, processes, practices, guidelines, controls, and frequent engagement is critical to success in this role. Outstanding communication skills are necessary so that effective messaging occurs up, down, inside, and outside of the organization.Required Professional and Technical ExpertiseRequired Skills· 10+ years experience in Commercial Financing and collections· Demonstrated expertise working directly with and delighting Channel Partners· 10+ years using IRFS and related query tools· Ability to collaborate across IGF, IBM, OEM, and Channel organizations· Outstanding organization skills· Ability to recognize and address risk· Experience identifying issues, developing, and deploying cross-functional solutionsPreferred Professional and Technical ExpertisePreferred Professional and Technical Expertise· Demonstrated professional experience of 10+ years in channel financingAbout Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
