Customer Success Manager

Customer Success Manager

26 Nov 2024
Pennsylvania, Philadelphia, 19113 Philadelphia USA

Customer Success Manager

Vacancy expired!

Job Description

What you'll do

  • Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
  • Be the Voice of the customer (VoC) or Partner, encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives
  • Deliver added value services to leverage product value, product usage expansion and generator of use cases
  • Identify and drive new sales opportunities (up/cross sell) in cooperation with your colleague of Account Management
  • Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
  • Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviours data insights
  • Establish regular cadence with customers to measure progress against the Customer Success Plan (CSP) and to identify new asks and/or wants on behalf of the customer
  • Be able to develop and provide (annual or quarterly) business reviews with C-level executives, practitioners, and other management with your customers
  • Reach out to customers, interact with users, and/or conducts focus group meetings to work on solutions and lead into decisions

Qualifications

Your profile

  • Track record in a Customer Success or Customer-Centric position for a SaaS organization (ERP preferred but not essential)
  • Passion for creating a strong customer satisfaction
  • Take high degree of ownership over your work
  • Clear communicator with professional presence with empathy and enthusiasm
  • Ability to lead through influence and trust
  • Technically literate and familiar with customer engagement technologies, best practices and trends
  • A Bachelors or Masters degree in a relevant field
  • Excellent communication and relationship management skills and fluent in English (verbal and written)

Additional Information

A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

https://www.unit4.com/news/unit4-named-2021-saas-awards-winner-best-saas-erp

All your information will be kept confidential according to EEO guidelines.

Related jobs

  • We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

  • Manager Customer Care - (Behavioral Health) - 240312

  • Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare! We work closely with our pharmaceutical industry partners during all phases of drug development with a mission of improving the lives of patients and medicines essential to people all over the world. Each role and every department within Adare offer you a unique, customized experience with a chance to make a real impact, and is critical to our success. With the help of people like you dedicated to our mission, Adare is transforming lives by transforming drug delivery!

  • Philadelphia Museum of Art

  • The Program Management role is responsible for planning, organizing, and controlling resources, processes to achieve project/program objectives within scope, time, quality, and budget constraints. As a subject matter expert in Program Management, this role will help with design, business process mapping and value stream mapping to ensure the project are aligned with strategic goals. The Program manager acts as an effective conduit between Product Owners, Portfolio Owners, Portfolio Manager, Product & Service Delivery Manager and Scrum Masters. There are 4 Program Manager roles with focus on program delivery related to critical phases of our associate journey – 1 - Plan, Attract & Hire, 2- Onboarding, Development & Engage, 3 - Pay, Rewards & Transition, and 4 – Enablement (Data, Reporting, GHRSS, HRCG).

  • Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

  • Comcast brings together the best in media and technology. We drive innovation to create the world\'s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Details

Jocancy Online Job Portal by jobSearchi.