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Job Summary
The CX Automated Operations team at Comcast is bringing to life automated solutions in the Xfinity Assistant across mobile apps, text messaging, and web to better solve customer problems. We want our assistant to be as good as our best agent and this team is responsible for creating the solutions and designing the conversations with customers that bring them the best digital self-service, answers to their questions, with an experience designed to wow our customers! In this role, you will concentrate on designing conversational interactions and solutions that address customer needs and focus on continuous improvement of the Xfinity Assistant and inclusive customer experience. Leveraging the expertise of SMEs across the business to influence capabilities, conversation, and experiences to deliver a world class automated experience. Ensure that we are solving customers problems with inclusive design standards and the best customer experience design assets available. The ideal candidate will bring experience from several design disciplines and demonstrate an understanding of users' needs and will do so by using user research, quantitative and qualitative analyses and working closely with our experience teams.
Job Description
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