Director, Patient Support Programs

Klick is seeking a Director, Patient Support Programs to lead the implementation, launch, and ongoing delivery of patient support programs (PSPs) for pharmaceutical and biotechnology clients. This role translates PSP strategy into operational programs that improve patient access, affordability, treatment initiation, and adherence. Working with client stakeholders, HUB providers, specialty pharmacies, and cross-functional teams, the Director oversees program requirements, partner coordination, launch readiness, and performance optimization.What You’ll DoLead end-to-end PSP implementation, translating approved strategies into service models, patient and provider journeys, operational workflows, implementation plans, and launch milestones.Develop and oversee PSP business requirements, enrollment and consent materials, patient communications, call guides, training resources, and medical, legal, and regulatory review deliverables.Coordinate HUB providers, specialty pharmacies, nurse support services, patient engagement partners, and field reimbursement teams to establish service standards, escalation procedures, and operational handoffs across benefits verification, prior authorization, affordability, and adherence services.Direct PSP launch readiness and ongoing delivery, including standard operating procedures, vendor onboarding, user acceptance testing, privacy and pharmacovigilance requirements, client working sessions, budgets, and cross-functional issue resolution.Monitor PSP performance using HUB, specialty pharmacy, and patient engagement data; establish KPIs for time to therapy, first-fill conversion, patient leakage, persistence, and partner performance, and implement improvements based on program results.