Help Desk Analyst

Help Desk Analyst

17 Jul 2024
Pennsylvania, Philadelphia, 19019 Philadelphia USA

Help Desk Analyst

Vacancy expired!

PSCI has a Help Desk Analyst contract role for a client in downtown Philadelphia. This is an onsite role.

  • First level, second level support for end users, Taking an average of 30 calls a week, Along with onsite support
  • Account lockouts, password resets, terminations
  • Develop, maintain, and deploy corporate MAC OS images and software packages to Mac laptop and desktop clients.
  • Add, modify & delete users in Windows Active Directory.
  • Added/removed application groups on Active Directory user accounts through SCCM application deployment system.
  • Monitored diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Support Windows 10 environment knowledge of Microsoft Office Products Troubleshoot/repair hardware problems as required.
  • Imaged and installed user specific software on HP/Mac/DELL Laptops and Desktops; migrated users' data using SCCM
  • Managed and administered all Windows 10 systems and provided peripheral installation and support.
  • Perform repair and parts replacement on desktops/laptops.
  • Provided day-to-day desktop support, hardware/software installation and troubleshooting.
  • Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
  • Prepare Laptops/Desktops for imaging updates.
  • Diagnosed and resolved computer hardware problems, opened warranty tickets.
  • Configured Laptops to company specifications for every new employee.
  • Helped users working remotely including all application support and configuring VPN access.
  • Initiated and successfully completed project to consolidate parts from defective out-of-warranty computers returning under warranty PCs to active use.
  • Provided excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.

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