Inside Sales Executive - 3 x positions available

The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers who spend under $20,000 annually on books and journals content. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction.This is a hybrid role requiring the successful applicant to be able to attend our office in Philadelphia 3 days per week, with the rest of your time working remotely. Closing date for applications: Friday June 19, 2026.Key Responsibilities:Renewal and RetentionProactively engage with customers to ensure timely renewals of subscriptions and packages, including Blended Models.Identify and address potential churn risks by resolving customer concerns and providing tailored solutions.Monitor customer satisfaction and implement strategies to improve retention rates.Upselling and Cross-SellingIdentify opportunities to upsell additional books and journals content packages.Present tailored recommendations to customers based on their purchasing history and business needs.Collaborate with the Campaigns Manager to leverage promotional campaigns and special offers.Sales PerformanceAchieve annual sales targets for renewals, retention, and upselling.Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates.Continuously improve sales techniques and product knowledge to maximize effectiveness.Customer EngagementConduct regular outreach via phone, email, and virtual meetings to maintain customer relationships.Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance.Act as a trusted advisor to customers, ensuring they derive maximum value from their purchases.