Manager, Trade Operations

Your mission at IntegriChain:The Manager, Trade Operations leads our US Trade (PBR) and Contracts team and serves as a trusted partner to Life Sciences manufacturers. This role manages and develops a team of analysts and specialists, owns relationships with strategic customers, leads new customer implementations, and partners closely with our global delivery teams to ensure contracts, pricing, and processing are accurate, timely, and high quality. The Manager brings deep trade operations expertise, sound judgment, and a continuous improvement mindset, and is a hands-on leader who is ready to roll up their sleeves and jump in alongside the team when needed. What you’ll do to thrive in this role:Directly manage and develop a team of analysts and specialists through regular 1:1s, coaching, performance reviews, performance management, and career development.Serve as the primary point of contact for strategic customers on trade and contract matters, building trusted, long-term relationships.Lead recurring customer meetings, and build and present business reviews and performance updates to customer stakeholders.Own implementation and hypercare for new customers, providing domain direction to implementation project managers and ensuring a smooth handoff to steady-state support.Oversee contract updates, pricing changes, and new contract setups for rebate and chargeback contracts, ensuring accuracy and timely downstream processing.Manage escalations, disputes, and wholesaler inquiries through to resolution, partnering with wholesalers, GPOs, and customer finance teams.Partner with global delivery teams on SLAs, KPIs, quality, and workload planning across time zones.Lead root cause analysis on recurring issues and drive process improvements, automation, and AI-supported workflows.Collaborate with Product, Solutions, and Support teams on system enhancements, UAT, and release readiness.Maintain documentation, SOPs, and audit support, and build cross-training so knowledge is shared across the team.