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Reference #: 126425-1
We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact for North America, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. As a key member of the team, your main purpose is to diagnose and resolve both technical and product functional inquiries or to handle implementation requirements for new customers, including customer training. You will be responsible for proactive, seamless customer service in response to client service requests received via multiple channels (telephone, e-mail, chat) for Primo. By collaborating internally with regional departments, you will deliver exceptional service by investigating, reporting, and documenting customer issues and/or enhancement requests while ensuring that both internal and external stakeholders are updated as appropriate. You will be working closely with senior team members, and actively participate in discussions to optimize the customer experience. If this sounds like an opportunity you are interested in, then we would love to talk to you!
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Reference #: R2941
Morgan, Lewis & Bockius LLP, one of the world\'s leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency.
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Description Candidates who excel at explaining intricate technical information to the non-technical user will be ideal for this position. A driven individual who is most productive in an active and positive environment is the ideal candidate for this position. Robert Half has a Desktop Support Technician role that may be the position for you, if that\'s you. Motivated candidates with effective problem-solving abilities are encouraged to apply. This Desktop Support Analyst role is long-term contract / temporary in nature and is located in the Philadelphia, Pennsylvania, area.
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Effectv helps businesses reach the right audience with the right message at the right time. We harness the scale and quality of Comcast data to target advertisers’ audiences across linear TV, streaming, and video on demand and enabling clients to evaluate performance. A division of Comcast, we have a presence in 60+ markets and an estimated reach of 96 million U.S. adults that include both Comcast and non-Comcast households.
