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Job ID: 5545081Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Within Operations, our Enterprise Wire Services team processes voice initiated wire requests, outgoing and incoming exception items from all wire channels, transfers on behalf of our Global Financial Institution customers, and a variety of risk-related functions. As a combined organization, Enterprise Wire Services supports the processing of 66 million transactions annually.Responsible for supervision of staff responding to inquiries, complaints and disputes from internal and external customers, clients, investors, banks, and/or merchants regarding disputes, claims and financial services.Duties may include resolving escalated problems, communicating information orally or in writing to team members, customers, banks, merchants or other departments and/or senior management, training and coaching staff, writing and conducting performance evaluations, assisting in employment decisions and setting and meeting/exceeding performance standards. May manage workflow, quality of service and provide input to scheduling.Important Reminder When Applying: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.Required Qualifications:
2+ years of experience in one or a combination of the following financial services or credit card industry environments: customer service, client relationship management, investor facing, disputes, claims resolution, or fraud resolution
1+ year of leadership experience
Desired Qualifications:
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office skills
Financial services industry experience
Knowledge and understanding of wire transfer processes
Fraud prevention experience
Ability to interact with all levels of an organization
Ability to positively influence, motivate, and direct diverse teams
Ability to organize and delegate work to others
Ability to achieve high production and quality standards
Ability to assess current processes/procedures and make recommendations for efficiency
Ability to assess issues, make quick decisions, implement solutions, and influence change
Ability to proactively manage and mitigate issues
Knowledge and understanding of financial services industry: compliance, regulatory, or legal operations
Outstanding problem solving and decision making skills
Strong analytical skills with high attention to detail and accuracy
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5545081&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
