Bilingual Answering Service Agents - 2nd Shift (Media)

Bilingual Answering Service Agents - 2nd Shift (Media)

02 Apr 2019

Bilingual Answering Service Agents - 2nd Shift (Media)

Vacancy expired!

PLEASE NOTE: Candidates will only be considered if they call our employment hotline# 610-744-1200 and leave a message. This is considered a telephone audition and is the first step in our hiring process.

ASD Answering Service for Directors is looking for professional and compassionate candidates to work as Call Specialists in out Call Center located in Media, PA. We currently have several open positions in our call center with opportunities for promotion. (Candidates must speak both English and Spanish proficiently).

As the answering service trusted by 35 percent of the nations funeral homes, ASD has established a reputation for offering our clients the highest level of service. We are a true business partner to the funeral professionals we serve. Our employees are patient, caring individuals who are responsible for ensuring funeral home callers receive first-class customer service.

ASD has been a family owned and operated company since 1972. We have experienced tremendous growth even during this difficult economy and our workforce is still growing. More than 200 people work for ASD. The strong teamwork environment is an added bonus to the many performance incentives and rewards available to our employees. ASD's policy of promoting from within creates excellent opportunities for our staff to grow. We reward proven talent, so it's no surprise that many of our long-standing employees began as part-time employees and have since made ASD their career.

If you are looking for a company that values and respects employees and offers careers instead of jobs, look no further. ASD is the leading answering service for funeral professionals. We are a company that promotes from within and rewards proven talent. More than half of our staff has been with us for 3 years or longer and over 50 of our employees have worked at ASD for more than 7 years. The longevity of our staff is a testament to our supportive company culture.

Watch our Recruitment Video on YouTube: https://youtu.be/MErPccGfMAw

Complete list of benefits:

Earn $20-$23/hr(Please note: ASD's pay rate is very much incentive based. We offer numerous attendance and performance bonuses in addition to a premium pay rate offered to our staff for working weekends and holidays. Every employee has an "effective pay rate" that is calculated with these incentive added. This is factored in to our listed salary range).

Paid training period

Medical, Dental and Vision insurance offered

A matching 401(k) plan

Tuition reimbursement

Attendance bonus

Performance bonus

Paid vacation

Paid time off for illness and personal days

Flexible hours

Smoke-free offices

Use of exercise workstations

Weekend pay differential

Triple-time pay on holidays

Additional incentives for bilingual employees

Ability to work at-home after 9 months of service

Internal promotion opportunities

This is an entry-level position. Call center experience is preferred but not required. However, all employees must complete an extensive, three-part test, to evaluate your typing, spelling, grammar and comprehension abilities. We HIGHLY RECOMMEND you visit www.typingtest.com to see if you are able to type over 35 WPM before applying for a position at ASD, as this is a requirement for all employees. Please note that we do adhere to a BUSINESS CASUAL dress code. Candidates that demonstrate a POSITIVE ATTITUDE are more likely to be considered for employment at ASD.

Additionally, new hires must exhibit certain skills within six months of their start date to continue with ASD. These skills include:

Excellent listening and communication skills

Empathetic, patient phone demeanor with clear speaking voice

Strong attention to detail with essential English and grammar skills

Excellent composure with the ability to calmly defuse emotionally unstable callers

Commitment to excellent attendance and proven reliability

Exceptional short-term memory with an ability to take accurate, thorough messages

Extensive familiarity of funeral customs, terms and procedures

Dependable team player attitude with an understanding that calls cannot be delayed and must be handled immediately, including weekends, holidays, and days with extreme weather conditions

Perceptive and conscientious with intuition to quickly determine the needs of each caller

If you are interested in starting your career at ASD, please call 610-744-1200 to leave a Phone Introduction. You will be greeted by a recording that will provide further instructions. Visit myasd.com/career for more information.

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