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LaFrance Corp is currently seeking a dynamic Customer Service Representative to join our Account Services Team. Candidates must be highly motivated, and capable of working independently and as part of a team.
WHO WE ARE
LaFrance Corp is a worldwide leader in the manufacturing of three-dimensional corporate logos, branding solutions, image enhancement, and electronics plastic enclosures. Our customer base consists of various global industry leaders in consumer and professional products; including but not limited to; sports equipment, audio, automotive, motorcycles, appliances, mobile devices and eyewear. We support our customers in promoting their corporate image through innovative materials and designs for manufacturing solutions. LaFrance Corp is a privately owned business founded in 1946. Our corporate headquarters is located in Concordville, Delaware County, PA. LaFrance Corp is a creative work community with a strong corporate culture and fundamental core values such as Family, Teamwork, Use of the Creative Process, Respect for our Roots, Love of Technical Challenges, Honest and Fair, and Home-Grown Management.
The Customer Service Role
The Customer Services Representative works with the Account Teams and the Customer to provide on-time manufacture and delivery of branding products.
Detailed responsibilities include:
⢠Processing customersâ purchase orders and various customer requests
⢠Must be capable of resolving customer issues through various communication channels
⢠Candidates must be very professional and well-spoken over the phone
⢠Will communicate and coordinate with internal team members to support required results
⢠Will maintain accurate records of customer interactions
⢠Will update and maintain customer information in customer service database
Requirements:
⢠1 to 2 years of customer service experience
⢠Associateâs or Bachelorâs Degree
⢠Excellent organizational and time management skills
⢠Strong written and verbal communication skills
⢠Excellent computer skills including Microsoft Excel, and Word
⢠Detail-oriented individual
⢠Must quickly learn and be comfortable navigating customer web portals
We seek candidates that share the following Values:
⢠Passion for learning and creating results
⢠Eager to be a major contributor to a championship teamâs success
⢠Love of challenges
⢠Respect for all employees as family members
⢠Commitment to support our Corporation in living our Core Values
Benefits include medical, dental, vision, life and disability insurance, tuition reimbursement, accrued paid time off, 401K Plan, and a fitness center on the premises.
For a full description of our Company products, please view our website at www.lafrancecorp.com
