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Serving the Pittsburgh area for over 34 years, Gillece Services is looking to expand our customer service department with a motivated and team oriented Assistant Manager. As a family owned and operated business, we value the close-knit, team-oriented work environment that makes us successful and able to reach new heights.
This position does the role of the CSR but also is responsible for the training of new employees, and continue coaching of the team. We are looking for someone to take our team to the next level.
Seeking someone with prior Call Center management experience and must be willing to work 10:00AM - 6:00PM or 11:00AM - 7:00PM.
CSR JOB DSECRIPTION:
As a Customer Service Representative, your job is to convert every inbound customer call into a booked service call. You will respond to customer requests, resolve issues and promote our services. In addition to taking all inbound calls, you will accurately input all customer information into the system while providing exceptional customer service. Other responsibilities include making outbound calls to offer various products and promotions to our previous customers.
What we are proud to offer you:
Bonus and Incentive Structure
Paid Training
Paid Vacation
Health Insurance
401(k) Plan - Company Match
Dental Insurance
Qualifications:
Customer service experience, preferably over the phone
Clear, concise and correct communication skills
Ability to multitask in a fast paced work environment
Exceptional listening skills and attention to detail
Successfully pass a background check and drug screening
