Application Support Engineer

Application Support Engineer

25 Sep 2024
Pennsylvania, Pittsburgh, 15289 Pittsburgh USA

Application Support Engineer

Vacancy expired!

Application Support Engineer

Position Description
The best version of us starts with YOU.

We are hiring an Application Support Engineer with 5+ years of experience to join our dynamic team.

At CGI, you get to build solutions as a full time consultant with a world-class IT company. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who build quality solutions for a variety of customers. Take your talents to a company that inspires growth and values your ideas.

Your future duties and responsibilities
Responsible for formulating and implementing solutions that will improve overall stability and resiliency of critical business applications. You will lead critical incident response - driving and triaging the resolution of complex, high impact production issues. Restore the services to minimize any impacts to business functions.
Response Function
o Lead Critical Incident Response function.
o On-Call Support including off hours
o Monitor production environments
o Conduct Post-Mortem analysis
• Problem Solving Function
o Repetitive Incident Resolution. Remediate the issue via sustainable and preventative solutions
o Knowledge Management
o Build and Refine Application monitoring rules
o Improvise Run-The-Shop Operations and Processes
o Build or modify solutions to improve system resiliency, performance and efficiency.
o Reduce manual work through automation.
Mentoring junior developers

Required qualifications to be successful in this role
• 5+ years' experience on Run-The-Shop operations
Extensive Support Experience in a global large-scale, high volume application in a mission-critical and complex production environment
• Expertise with Dynatrace or any other APM tools - 4+ years
• Knowledge of Object Oriented Programming concepts. Working knowledge of JAVA is Preferred.
• 2+ years of experience in programming/scripting languages for example Python/PowerShell/Shell Scripting
• Quickly identify the root cause and resolve critical issues by looking across multiple layers
• Knowledge in application and infrastructure architecture discipline.
• Experience in Linux Systems, analyzing and interpreting the application/system log files
• Working knowledge of WEB applications (Tomcat, Java) and database (Oracle, SQL,)
• Advanced knowledge in Application Performance Monitoring tools, analyzing application and system log files
• Knowledge of infrastructure components for example Load Balancers (F5), Web Security Mechanism, REST APIs
• Knowledge of SRE principles and automation design principles
• Capable of effectively communicating to technical, business and "C" level executives.
• Thrives in high-pressure situations.
• Banking and Financial domain knowledge preferred

Education: BS in Computer Science, Software Engineering, related IT field or equivalent combination of experience and education

What CGI Offers:
We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our benefits package includes multiple medical, dental, & vision options, both a Shared Purchase Plan (SPP) for CGI stocks and a 401(k) plan, as well as numerous other life style benefits. CGI also provides sick leave and vacation pay.

#doubledown

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.

Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Skills
  • Linux
  • Java
  • Python

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