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Application Support Engineer
Position Description
The best version of us starts with YOU.
We are hiring an Application Support Engineer with 5+ years of experience to join our dynamic team.
At CGI, you get to build solutions as a full time consultant with a world-class IT company. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who build quality solutions for a variety of customers. Take your talents to a company that inspires growth and values your ideas.
Your future duties and responsibilities
Responsible for formulating and implementing solutions that will improve overall stability and resiliency of critical business applications. You will lead critical incident response - driving and triaging the resolution of complex, high impact production issues. Restore the services to minimize any impacts to business functions.
Response Function
o Lead Critical Incident Response function.
o On-Call Support including off hours
o Monitor production environments
o Conduct Post-Mortem analysis
• Problem Solving Function
o Repetitive Incident Resolution. Remediate the issue via sustainable and preventative solutions
o Knowledge Management
o Build and Refine Application monitoring rules
o Improvise Run-The-Shop Operations and Processes
o Build or modify solutions to improve system resiliency, performance and efficiency.
o Reduce manual work through automation.
Mentoring junior developers
Required qualifications to be successful in this role
• 5+ years' experience on Run-The-Shop operations
Extensive Support Experience in a global large-scale, high volume application in a mission-critical and complex production environment
• Expertise with Dynatrace or any other APM tools - 4+ years
• Knowledge of Object Oriented Programming concepts. Working knowledge of JAVA is Preferred.
• 2+ years of experience in programming/scripting languages for example Python/PowerShell/Shell Scripting
• Quickly identify the root cause and resolve critical issues by looking across multiple layers
• Knowledge in application and infrastructure architecture discipline.
• Experience in Linux Systems, analyzing and interpreting the application/system log files
• Working knowledge of WEB applications (Tomcat, Java) and database (Oracle, SQL,)
• Advanced knowledge in Application Performance Monitoring tools, analyzing application and system log files
• Knowledge of infrastructure components for example Load Balancers (F5), Web Security Mechanism, REST APIs
• Knowledge of SRE principles and automation design principles
• Capable of effectively communicating to technical, business and "C" level executives.
• Thrives in high-pressure situations.
• Banking and Financial domain knowledge preferred
Education: BS in Computer Science, Software Engineering, related IT field or equivalent combination of experience and education
What CGI Offers:
We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our benefits package includes multiple medical, dental, & vision options, both a Shared Purchase Plan (SPP) for CGI stocks and a 401(k) plan, as well as numerous other life style benefits. CGI also provides sick leave and vacation pay.
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