Director of Service Development & Delivery Mgmt

Director of Service Development & Delivery Mgmt

03 Oct 2024
Pennsylvania, Pittsburgh, 15201 Pittsburgh USA

Director of Service Development & Delivery Mgmt

Vacancy expired!

Location: Pittsburgh, PA
Description: The Judge Group is seeking a Director of Service Development & Delivery Management for a full time hybrid opportunity in Pittsburgh.

This job will have the following responsibilities:

  • Manage and mentor a team of Service Delivery Managers and Project Coordinators.
  • Responsible for managing schedules and resource allocation for the team.
  • Manage all aspects of the technology services business operations, which oversees the non-technical aspects of the services organization
  • Responsible for the Operational Reporting for all services-related activities and service request intake process both internally and externally facing
  • Responsible to ensure that service delivery work satisfies business requirements
  • Prioritize, assign, and monitor work progress relative to schedule plans.
  • Serve as an escalation point for all issues experienced by service delivery teams.
  • Document policies and procedures related to daily Service Delivery operations.
  • Create and develop a team environment, including building collaborative relationships and participating in cross-functional coalitions to ensure knowledge is shared across all service teams
  • Collaborate with customer representatives to determine service needs and how our offerings can address their growth and potential
  • Create Statements of Work that aligns customer requirements with our service delivery capabilities
  • Work internally with finance and other service management entities to create service delivery cost models and pricing for SOW's
  • Maintain and develop client relationships, focusing especially on building long-term relationships around perennial offerings
  • Identify potential clients and present existing success stories involving clients and our service offerings
  • Manage and mitigate service delivery risks.
  • Establish escalation processes and ensure timely reporting and resolution of issues. Inform core team, stakeholders, and senior management of major issues that will impact project success.
  • Responsible for service development strategy and activities
  • Defining services strategy and defining offerings (services engineering) and building the business plan for those new offerings
  • Sourcing and assessing new service opportunities within Technology Solutions New service development, including but not limited to creation of service profiles and business plans for those offers
  • Owner of the Technology Services Service Catalog and related marketing material


Qualifications & Requirements:

  • Bachelor's degree in business, business administration, or a relevant field
  • PMP certification required
  • 9+ years of relevant professional experience (i.e., Program Management,
  • Information Technology Consulting, Customer Relationship Management (CRM), IT
  • Operations Management)
  • Experience delivering strategic or professional services consulting in Healthcare IT
  • Experience participating in the services sales cycle. Must be able to evangelize service
  • offerings and their value proposition to the customer
  • 3+ years of experience leading teams, including development and performance management
  • required
  • Demonstrated experience managing cross-functional teams including team members from
  • multiple business units and different operational departments
  • Must be service delivery management/technical balanced. Technical certifications are
  • preferred
  • High level of comfort presenting information to C-level executive management teams
  • Considerable experience with relationship management and interpersonal business
  • development
  • Proficiency with common vendor management platforms
  • In-depth knowledge of escalation procedures, incident management, and other disciplines
  • related to service delivery
  • Understanding of ITIL principles
  • Must have solid technical skills and strong analytical skills with the ability to effectively
  • analyze data for creation of services strategy and development


Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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