Location: Pittsburgh, PA Description: The Judge Group is seeking a Director of Service Development & Delivery Management for a full time hybrid opportunity in Pittsburgh.
This job will have the following responsibilities:
Manage and mentor a team of Service Delivery Managers and Project Coordinators.
Responsible for managing schedules and resource allocation for the team.
Manage all aspects of the technology services business operations, which oversees the non-technical aspects of the services organization
Responsible for the Operational Reporting for all services-related activities and service request intake process both internally and externally facing
Responsible to ensure that service delivery work satisfies business requirements
Prioritize, assign, and monitor work progress relative to schedule plans.
Serve as an escalation point for all issues experienced by service delivery teams.
Document policies and procedures related to daily Service Delivery operations.
Create and develop a team environment, including building collaborative relationships and participating in cross-functional coalitions to ensure knowledge is shared across all service teams
Collaborate with customer representatives to determine service needs and how our offerings can address their growth and potential
Create Statements of Work that aligns customer requirements with our service delivery capabilities
Work internally with finance and other service management entities to create service delivery cost models and pricing for SOW's
Maintain and develop client relationships, focusing especially on building long-term relationships around perennial offerings
Identify potential clients and present existing success stories involving clients and our service offerings
Manage and mitigate service delivery risks.
Establish escalation processes and ensure timely reporting and resolution of issues. Inform core team, stakeholders, and senior management of major issues that will impact project success.
Responsible for service development strategy and activities
Defining services strategy and defining offerings (services engineering) and building the business plan for those new offerings
Sourcing and assessing new service opportunities within Technology Solutions New service development, including but not limited to creation of service profiles and business plans for those offers
Owner of the Technology Services Service Catalog and related marketing material
Qualifications & Requirements:
Bachelor's degree in business, business administration, or a relevant field
PMP certification required
9+ years of relevant professional experience (i.e., Program Management,
Information Technology Consulting, Customer Relationship Management (CRM), IT
Operations Management)
Experience delivering strategic or professional services consulting in Healthcare IT
Experience participating in the services sales cycle. Must be able to evangelize service
offerings and their value proposition to the customer
3+ years of experience leading teams, including development and performance management
required
Demonstrated experience managing cross-functional teams including team members from
multiple business units and different operational departments
Must be service delivery management/technical balanced. Technical certifications are
preferred
High level of comfort presenting information to C-level executive management teams
Considerable experience with relationship management and interpersonal business
development
Proficiency with common vendor management platforms
In-depth knowledge of escalation procedures, incident management, and other disciplines
related to service delivery
Understanding of ITIL principles
Must have solid technical skills and strong analytical skills with the ability to effectively
analyze data for creation of services strategy and development
Contact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
The Steel Valley Authority (SVA) is seeking a Northeast Regional Director who will be responsible for the Strategic Early Warning Network (SEWN) administration in a 16-county region. The NE Regional Director reports to the Deputy Director working to engage in outreach and networking to maintain and develop regional private and public sector partners and resources to achieve the mission. Candidates should be familiar with the region as well as related key organizations. For more info on SVA, visit www.steelvalley.org.