Front Desk Agent

Greet guests upon arrival with a warm and sincere welcome Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards Issue keys while ensuring utmost safety and confidentiality Maintain and protect guest privacy and discretion Settle guest accounts  while ensuring all services standards are followed  Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way Drive revenue through room upsells and cross-promotion of other hotel outlets  Builds strong rapport with support departments Create reservations for guests who are at the desk or who call in after hours Consistently offers professional, engaging and friendly service Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate  Other duties as assigned