Operations Support Analyst III

Operations Support Analyst III

08 Dec 2024
Pennsylvania, Pittsburgh, 15201 Pittsburgh USA

Operations Support Analyst III

Vacancy expired!

Description:
Our client has an immediate need for an

Operations Support Analyst III, who will be responsible for perform various functions such as following and developing operational processes and procedures, ensuring that all IT services and to provide 24x7 helpdesk desk support.

Requirements:
  • Experience working in an IT environment with emphasis in Service Desk and Operations Management
  • 1-2 years’ experience with Control-M or other scheduling packages
  • A+ certification
  • Experience working with virtual / remote staff members
  • Experience supporting aspects of a Windows server infrastructure, VMware, Azure, or other cloud environments
  • Experience with job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules
  • Understanding of Network Monitoring Applications (OP5/Nagios)
  • Familiarity with Cherwell and Control-M
  • Active Directory, Unlocking Accounts, Resetting Passwords
  • Competence in MS Office required, including MSExcel, MSAccess, MSWord
  • ITIL certified a plus

Responsibilities:
  • Troubleshooting and resolving remote hardware, software, and network issues
  • Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
  • Monitoring Production Batch (Mainframe and Distributive)
  • Working with teams in an MSP and/or high-volume internal IT support environment.
  • Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings, developing new processes and procedures to enhance operations.
  • Complying with business and disaster recovery runbooks
  • Creating and maintaining accurate documentation/procedures
  • Communicating status updates with key stakeholders during major incidents
  • Analyzing and providing resolution to complex and dynamic enterprise technology issues
  • Working together with vendors to aid repairs of hardware
  • Identifying incident trends; recommend and implement improvements to reduce incidents
  • Ability to learn and pick up concepts quickly
  • Experience working both independently and as part of a project group

How to Apply:
To submit your application, please click the

“Apply Now” button located at the top and bottom of the page.
ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.

For a complete listing of all ConsultUSA jobs please visit

www.consultusa.com

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Job Details

  • ID
    JC24047206
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    ConsultUSA
  • Date
    2021-11-19
  • Deadline
    2022-01-18
  • Category

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