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DescriptionResponsibilitiesThe Senior CRM Marketing Professional will work side-by-side with our Pharmacy partners to identify business goals for our outreach, develop innovative strategies to meet those objectives, lead the communications team through flawless execution, and measure success so we can continuously improve our efforts. As a Senior CRM Marketing Professional you will:
Develop a working knowledge of the company, its products, the healthcare industry, and the regulatory agencies that govern us in order to support the development of strategies.
Play a leading role in consulting with business partners and developing communications solutions for our members
Develop communications strategies and implement campaigns for one of the company’s top business priorities: encouraging our consumers to make smart healthcare choices
Partner closely with Humana Pharmacy Solutions to understand current retention efforts and develop retention strategies that align with the organization’s goals.
Build strong working relationships with business stakeholders in a matrixed environment
Play a leading role with other team members to achieve the business goals of Humana Pharmacy Solutions and Humana Pharmacy mail order
Identify, analyze and evaluate business opportunities using historical campaign performance, market research and competitive intelligence
Use your problem-solving skills, be organized, show attention to detail and manage multiple high-profile programs.
Create content for leadership/executive presentations that communicate opportunities and progress.
First Year Success Factors
Impact of communications campaigns
Communications strategies acknowledged by others as smart and effective
Recognition among team members as a communications expert who gets results
Development of effective partnerships with internal clients and team members
Required Qualifications
Bachelor’s degree in Marketing or Communications or related field or equivalent experience
3+ years of strategic marketing experience
Prior Marketing and/or Digital Marketing experience within a Fortune 500 company
End to End campaign/communication management (strategy to execution to reporting)
Strong, demonstrated skills measuring marketing campaigns and developing insights from analysis, both quantitative and qualitative
Demonstrate a thorough understanding of business, marketing strategy, lead generation, digital marketing, retention, and content marketing
Strong selling and presentation skills (oral and written)
Ability to think proactively, creatively and influence business colleagues
Ability to thrive in an agile environment, drive decision making, navigate the organization, and build strong relationships
Demonstrated ability to lead projects, keep them moving and bring to successful fruition
Ability to identify financial drivers, define and communicate cost and benefit
Preferred Qualifications
Experience working with copywriters, graphic designers, and print/email/phone vendors
Knowledge of healthcare, pharmacy and/or clinical concepts and conditions
Master’s Degree in marketing, communications or related field plus
Location preferences: Louisville, KY; Chicago, IL; Boston, MA, Tampa, FL, Green Bay, WI or San Antonio, TX. Remote/Work also available. Scheduled Weekly Hours40About UsMission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity EmployerIt is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.Humana Safety and SecurityHumana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.California ResidentsIf you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here:CA Resident Privacy Policy
