Staybridge Suites is currently seeking an energetic career focused Receptionist/Guest Service Agent on joining their Front Office team. In this hands-on role, you will be responsible for the check in and check out of hotel guests, maintaining guest accounts, taking reservations when required, assisting with all guest inquiries and directing internal and external phone calls.
You will also be responsible for ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department. Creating a professional impression as an ambassador for the hotel at all times will be of utmost importance.
The successful candidate will be/have:
Enthusiastic team player
Strong customer focus
Work well under pressure
Strong communication and interpersonal skills
Good time management and the ability to multitask
Full availability to work a rotating roster Weekends (AM and PM shifts)
Excellent attention to detail
A desire to succeed in a Hotel environment
Duties include, but are not limited to:
Ensure the smooth running of daily check-in / check-out process
Answer all incoming calls promptly
Action all guest requests
Take accommodation and conference room reservations
This role will suit a front office professional who is looking to build a long-term career.