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Do you Adapt Well to Change & Have a Positive Attitude?
Full-time position in our Clarks Summit office (Monday-Friday). Home Instead Senior Care® is looking for a steady multi-tasker to join us in our mission to enhance the lives of aging adults and their families. This Service Coordinator role connects our caregiving workforce with our senior clients.
Duties include:
Answer incoming calls in a friendly, professional and knowledgeable manner.
Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
Follow up with all client and CAREGiver issues to ensure their problems are resolved.
Enter and maintain accurate client and CAREGiver records in the software system.
Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
