Senior Account Manager

Senior Account Manager

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Job Description

Under the direction of the Senior Director, Account Services, the Senior Account Manager will have primary responsibility for directing specific activities for assigned clients regarding the strategic and tactical planning, design, and execution of industry-leading publication and medical communication initiatives. The Senior Account Manager consistently provides excellent customer service, as well as represents client needs and goals within the organization to ensure quality. This individual is also responsible for the financial aspects of client relationships, including compliance to contract/agreements, statements of work, purchase orders, invoices, forecasting, and receivables. The Senior Account Manager is required to understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for our clients’ needs in a manner that is consistent with the values and reputation of Synchrony. Accountabilities include assigned client development, relationships, and satisfaction; overall strategy, development, and execution of assigned Accounts/Client Services activities; and management of account finances.

• Under the direction of the Senior Director, Account Services, support strategic publication and medical communication planning initiatives
• Establish relationships with team members in order to effectively lead and serve as a resource for cross-functional teams in support of client needs and expectations for all Synchrony clients
• Monitor and manage assigned activities to ensure timely delivery of products and services
• Make recommendations to senior management to ensure that Synchrony core teams have appropriate resources and support to meet the needs of our clients and our commitments
• Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
• Support the development, presentation, and selling of high-quality deliverables
• Manage the financial aspects of client relationships including compliance to contract/agreements, statements of work, purchase orders, invoices, forecasting, receivables, and reporting

• Assist in business development opportunities and initiatives necessary to increase revenue to meet and exceed company goals
• Support key internal initiatives pertaining to new business development in creating and submitting RFPs, proposals, and presentations
• Actively seek new business opportunities with current clients
• Assist in the implementation of corporate strategies and cross-selling initiatives

• Manage the financial aspects of client relationships including compliance to contract/master service agreement(s), project proposals (statements of work, project initiation forms, project agreements, etc), purchase orders, invoices, forecasting, receivables, and reporting as client liaison, develop project proposals based on input from internal teams (with account leadership) including (but not limited to)
  • Budgets (eg, invoicing schedule in alignment with client master service agreement)
  • Scope of service (eg, including assumptions, deliverables, timeline)
• Serve as the primary contact with Finance Department for quarterly and yearly project and client portfolio tracking, forecasting, and reconciliation of assigned activities
• Use project-tracking software to set up and manage projects internally, enter project budgets, trigger invoices, track project expenses, and work with team members to track project hours
• Prepare project reconciliations
• Trigger invoices for submission to the client
• Ensure that all invoices and reconciliations are accurate and occurring at the appropriate project milestones and in a timely manner
• Review profit/loss reports (budget versus actual report from finance system, final reconciliations) with Project Managers and other members of team to determine potential for cost-savings; work with appropriate personnel to address cost concerns
• Review project detail reports with Project Managers weekly (or as needed) to identify incorrectly recorded, and/or potentially out-of-scope project hours; address or communicate as appropriate
• Work with team to identify, analyze, and proactively communicate timeline and budget risks
• Recognize and evaluate requests for out-of-scope work and alert client in timely manner, work with team to estimate additional budget needed to complete out-of-scope work, and create and process amendments to project proposal for client when necessary

• Attend and lead aspects of weekly client status, internal team status, new project kick-off, and post-conference debriefing meetings
• Review all major deliverables (ie, project briefs, drafts, status reports, etc.) to ensure quality standards and client expectations are met
• Foster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
• Represent the organization in a professional and appropriate manner in all forms of communication (speaking, writing, appearance) whether in person or electronic
• Facilitate communication between team members and clients necessary to maintain strong relationships and effective account management via various methods – email, IM, phone, face-to-face
• Be a positive force for enhancing the work culture, consensus-building, and internal communications
• Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
• Keep senior management apprised of critical client concerns and opportunities; provide brand review meeting content
• Keep senior management apprised of critical internal Synchrony issues, concerns, and opportunities
• Attend client meetings and communicate key learnings to team
• Actively participate in client presentations, selling and communicating the agency’s point of view
• Monitor industry and therapeutic area best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field
• Support the agency activities of Senior Management, as needed

Qualifications

• Bachelor's degree required (life sciences, communications, or marketing preferred)
• Minimum of 3 years of medical publications Account Management or Project Management experience
• History of successful management of more than $1,000,000 of fee/year and/or leading more than 1 separate client accounts simultaneously
• Must be able to travel up to 30 percent of the time
• Specific industry and/or therapeutic expertise is required
• Substantial experience leading at least 3 of the following activities: scientific publications, congress activities, medical education activities, medical communications campaigns, strategic communications planning, advisory boards

• Effective interpersonal skills, with a strong focus on account services, strategic medical/publications and businesses processes
• High level of integrity, confidentially, professionalism, and accountability
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, maturity, and people management skills
• Demonstrated ability to manage key constituent relationships
• Able to identify key issues; creatively and strategically overcome challenges or obstacles towards a positive resolution
• Effective attention to detail, strong writing skills with a solid handle on proper grammar and punctuation, and a high degree of accuracy
• Sound analytical thinking, planning, prioritization, and execution skills
• Strong marketing skills and experiences
• Strong communication skills both verbally and in writing
• Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics
• Demonstrated knowledge of Good Publications Practices
• Proven ability to conduct internet research specifically around clinical trials/investigators/investigative agents and pharmaceutical companies/biotechs
• Skilled at Microsoft Office, specifically Excel and PowerPoint

• Work from home opportunity
• Travel required (up to 30%)
• Ability to attend on-stie client meetings and conduct presentations
• Overtime as required

Additional Information

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.