JOB DESCRIPTION:Day to Day: · Service Delivery (Reliable, Available, Secure, Compliant) according to agreed SLA’s and OLA’s within the defined service areas through the application of IT service management practices, policies, processes and procedures · Solution design in terms of functional requirements, features and/or components and service specifications, within applicable guidelines · Partner Management – including a.o. vendor selection, service/SLA/contract management, requirements identification, vendor evaluation, service/product delivery according to requirements. · Application / service life cycle management to ensure compliant and supported services · Customer Service and interaction - supporting and understanding customer needs and deliver needed solution · Projects – participate in business and IT projects according to agile and traditional methodologies ensuring agreed functional and technical requirements are met and service operations is safeguarded. · Adherence to applicable guidelines policies and controls Education: Requires a bachelor's degree or the equivalent work experience Your Profile: · Broad experience in Security and Identity & Access Management Domains · Ability to define sustainable IT Services · Track record of successfully executing projects in collaboration with both technical and non-technical stakeholders · Ability to create and refine processes that are adaptable and scalable for deployment enterprise-wide, preferably using Lean concepts · Experience developing services using an Agile methodology · Excellent collaboration and communication skills · Strong organizational and project management skills · Customer-focused · 5+ years in the security industry Required Technology Background: · Enterprise Key Management · Azure Cloud Security Solutions · Azure Active Directory, ADFS Service, B2C, SAML · Identity & Access Management SaaS Platforms i.e., SailPoint, Okta, MS Entra · Identity Mgmt & Multi-factor Authentication products i.e., Azure PIM, CyberArk, Microsoft Identity Manager
