Delivery Manager – Application DevelopmentLocation West Chester, PAFulltime Responsibilities
Establishes strategic relationships with customer that transcends the tactical implementation details, thus ensuring appropriate focus on long-term customer objectives.
Serves as the first level of escalation point beyond the Project Manager for all services delivery activity . Leads project teams in the resolution of customer project issues, negotiates win/win agreements, escalating project/project issues effectively.
Manages a portfolio of projects. Ensures that the projects deliver the value/ROI expected of the engagement, including quality, budget, and timelines.
Acts as a key liaison with assigned customers on project implementation costs and modifications, general status communication and escalated issues. Conducts regular delivery reviews to manages project related credits and mitigate cost and schedule over-runs to ensure high customer satisfaction.
Identifies new opportunities within customer base and provides sales support during the sales cycle as needed.
Reviews and approves all SOWs and CRs, prior to submission to customer. Responsible for all estimates, project structure and project governance.
Proactively manages project risks for all assigned accounts.
Maintains a trusted advisor status with customers and participates in customer s strategic planning. Serves as the primary member of the project Steering Committee.
Responsible for maintaining accurate revenue forecasts for assigned accounts and projects.
Maintains a billable utilization and manages the forecast of that utilization.
Collaborates and shares project level insight with Account Team to allow for a collaborative relationship that increases customer's perception of the value ITC Infotech brings to their business in order to expand future business opportunities. Orchestrate internal resources across ITC Infotech to give the customer an enhanced experience across touch-points.
Builds a trusted group of referenceable customers who will vouch for ITC Infotech.
Provides support to Project Managers; coaching and mentoring on major issues and policy conflicts, helps remove obstacles, helps in maintaining accurate revenue forecasts, is active in the scope planning and approves scope changes.
Required Skills
Demonstrated customer-focused Account Management and Customer Relationship skills.
10+ years project management experience. PMP certification a plus.
One or more of Java, Micro-services, retail e-Commerce/headless commerce & Marketing Tech experience great to have
Demonstrated knowledge and understanding of Retail industry
Understanding of broad competitive solution footprints for the Retail information systems marketplace
Demonstrated experience presenting and interfacing with Senior Executives
Excellent communication (written and verbal), client relationship and analytical skills
Highly developed organizational skills
Excellent analytical, writing and presentation skills
Strong negotiation and influencing skills
Bachelors degree or equivalent work experience with increasing levels of responsibilities within one’s career progression.
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
