Reference #: 1100
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
The Senior Customer and Technical Solutions Specialist is a hybrid position combining Americas customer service activities as well as local QC/R&D support in our West Chester, PA facility. The role will entail supporting lab products inventory management, sales order processing, and accounts receivables, as well as the support the QC of CDMO produced AlloSeq kits and other R&D activities in our West Chester laboratory. The role includes liaising with cross-functional teams including technical support, sales, field application specialists, product managers, regulatory, quality, and operations.
Responsibilities:
Lab Products Inventory Management (West Chester)
Ordering Kits and Supplies (Intercompany and External)
Invoicing Customers
Accounts Receivable/Collections
Audit Support
Logistics Support (shipping backup to ensure business continuity)
QC/R&D support for inbound AlloSeq shipments from CDMO\'s
Perform experiments & analysis toward the development of new products and the improvement of existing products
Perform advanced troubleshooting of CareDx products to support technical support team
Perform instrument maintenance and calibration
Qualifications:
Bachelor\'s Degree in Medical Technology, Biology or equivalent.
Experience working in Histocompatibility & Immunogenetics required
Experience with next-generation sequencing (NGS) technology required
Experience with PCR and other molecular techniques required
Ability to independently conduct experiments, analyze data and work effectively in a team setting
Demonstrated experience in Research or clinical lab setting
Effective interpersonal skills
Strong IT/computer skills
Proficiency in NetSuite preferred
This is an onsite position at CareDx Inc in West Chester, PA.