Vacancy expired!
As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team focused on supporting members of our mobile apps MeetMe, Skout, Tagged, GROWLr in addition to supporting video users of industry partners that implement our Live video product (vPaaS) on their platforms.
This is a full-time, permanent, work-from-home position open to residents of Pennsylvania & New Jersey. Candidates should only apply if they have a private home-based workspace, high-speed Internet suitable for reliable remote work, and the availability to focus on assigned tasks during set work hours. Hardware (laptop, desktop display, etc.) is company-provided. Applicants must be 18 or older & authorized to work in the United States.
Work Schedule:
When applying, please include a cover letter.
3rd shift - $21.45/hour; $19.50 + 10% shift differential ($44,616/year)
Sunday, Monday, Tuesday, Wednesday, Thursday - 12am-9am
Responsibilities:
Supporting members via email & phone
Investigating & addressing Terms of Service violations
Escalating safety-related matters to law enforcement
Reviewing user-generated content including photo uploads, text, and video
Compiling & processing cash rewards redeemed by video content creators
Analyzing purchase & virtual gift activity
Assisting with other duties / projects as assigned
Requirements:
Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours
Working regularly scheduled weekend days & holidays
Customer Service experience (in a remote / metrics-driven role preferred)
Computer / smartphone / social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace
Excellent written & verbal communication skills
Ability to follow documented processes & procedures, and quickly adjust when coached
High School Diploma or GED equivalent (College degree preferred)
Benefits & Perks:
Competitive salary, comprehensive health insurance, 401(k) match
Generous paid time off program
Optional overtime opportunities
Paid training
Save the commute!
