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Right at Home of Southern Pennsylvania is currently seeking an After Hours Coordinator. The After Hours Coordinator provides scheduling and client coordination during non-business hours, and provides support administrative staff in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls and coordinating the schedules of after-hours caregivers. The on-call coordinator is a salaried position.
Essential Duties and Responsibilities:
Responds to incoming calls to the office after normal business hours
Responds in a timely manner (within 10 minutes) to any messages left
Documents client, patient, and caregiver occurrences in ClearCare
Communicates with clients when an employee has called off or is running late
Informs appropriate staff of any personnel changes and scheduling need that arises
Staffs call-outs as soon as message is received
Troubleshoots other after-hours issues that arise, and delegates appropriately
Keeps office staff informed of outstanding issues at the beginning of normal business hours
Other duties as assigned
Minimum Requirements:
High School degree required
Must have internet access and personal computer, laptop or smart phone
Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
Experience in customer service environment preferred
Strong verbal communication skills required
Proficiency with computers and Microsoft Office
-Must have the ability to go out and fill in doing client care if unable to staff the shift.
Right at Home offers weekly pay, 401k, Aflac, and many more perks.
