Desktop Support

Desktop Support

Vacancy expired!

JOB DESCRIPTION:
Seeking an intermediate Desktop Support Technician that will work onsite, and will work mostly from the Cranston office, for 35 hours per week.
The Desktop Support technician should have strong skills in Microsoft products, Windows 10, O365, SCCM, dual monitor configurations, Dell Laptops experience, McAfee Endpoint encryption software. Experience with large scale deployments is also desirable for this position. Some minor software application troubleshooting will be required.
The selected Desktop Technician will be working closely with the existing Technical Support staff and will interact will other team members on multiple aspects of the project. The selected contractor will be responsible for Setting up Dual monitors on PC based systems. PC builds from pre-defined images or custom build, deploying PC’s and printers to end users, along with migrating documents, settings and custom software that end users have installed. It also includes configuring local or network printers for each end user.

• Minimum of 3 to 5 years’ experience working 10 environments utilizing Microsoft Office 2016. Also, 1 to 3 years’ experience in large scale PC rollouts.
• Experience with Laptops, docking stations and dual Monitors & Printers. Some Software/Application troubleshooting will be required.
• The Desktop Support Specialist is expected to work with other technical staff and end users in a friendly courteous manner.
• They must be willing and able to lift up to 50lbs and move equipment easily. They must be able to transport equipment to and from end user locations with the use of a hand truck.
• Must be able to unpack hardware from boxes and set up equipment at users’ desks.
• Work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone email, or in person and explaining solutions in technical and non-technical terms.