Desktop Server Technician for on-site support at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) located in Newport, RI. The technician will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.
Duties and Responsibilities
Daily involvement with scanning and remediating (i.e. Retina/ACAS) methodologies
Resolve as many user-reported problems as expertise permits using available tools and following command procedures and policies
Provide PC computer compliance and technical support for Windows 10, Windows Server 2012R2/2016/2019, software and peripherals; and support maintenance of internal custom applications
Routine hardware set up, troubleshooting and replacement; software installation and evaluation; and use of various spreadsheet, word processing and database application programs
Perform virus detection and cleaning
Routine research and implementation of compliance solutions in strict accordance with established guidelines
Provide accurate and timely logging of support requests and resolutions in the iET Solutions HelpDesk application, which is the primary tracking tool for all forms of technical support at NUWC
Contribute to technical support documentation of resolutions, processes, and procedures
Qualifications
Required Education:
HS Diploma and five (5) years of related experience
Required Skills:
Knowledge of PC hardware, applications software and peripherals
Experience with automated update utilities and Microsoft Windows 10 and Server 2012R2/2016/2019 and Microsoft Office
Candidate must be certified (Security+ CE and Microsoft Operating System)
Routinely moves and transports equipment weighing up to 25 lbs.
Required Clearance:
Must have and active Secret Security clearance
Desired Skills
Experience with automated desktop management tools
Experience with WSUS (Windows Server Update Services) management
