Scale, manage, and optimize payments risk operations and servicing model consistent with product strategy and customer expectations
Ensure service operation requirements, cashless payment team, and third-party roles are clearly defined, documented, tested, and implemented
Implement, analyze, and optimize payments and risk service levels, quality, cost, and KPIs
Identify and capitalize on opportunities to optimize customer experience and authorization rates and prevent/reduce losses
Develop reporting and reconciliation solutions across payments systems and platforms
Constantly evaluate internal process controls to identify payment operations weaknesses and any associated risks
Stay abreast of industry and local regulations to analyze impact and adapt/create operational processes to ensure compliance
Support any RFP’s or customer contractual negotiations in terms of service, support, and costing/pricing as it relates to payments and risk
Support customer implementations and ongoing operations by working closely with KYC, payment vendors, and front-line teams to quickly resolve issues
Provide consistent customer service by providing payment operational support to customers assuming responsibility for operational payment issue resolution
Recruit and maintain a highly skilled and engaged team by developing talent, coaching, training performance monitoring and performance evaluations
Other duties as required
Skills & Experience:
Bachelor s degree in Finance or related field with at least 4 years of related experience; at least 8 years of related experience considered in lieu of a degree
At least 5 years of experience managing resources in the payments and/or risk areas
In depth working knowledge of the financial industry, card processing, card networks, and operations
Familiarity with payment back-office functions, including Wire and ACH processing
Strong leadership skills, including decision-making and conflict resolution
Ability to ensure compliance controls and interpret regulatory requirements
Strong presentation and written and verbal communication skills
Experience implementing process change and improvements
Ability to multitask
For 25 years, Millennium Consulting has been a leader in professional staffing. Today, Millennium caters to a diversified portfolio of market-leading customers. Since its establishment, Millennium has relentlessly focused on unwavering integrity while perfecting the recruitment of subject matter experts for complex, mission critical projects. Our approach remains unchanged: Sweeping analysis of our clients’ staffing initiatives and organizational culture, combined with a personal approach to long-term relationship building to identify the most impactful talent. www.millennium-consulting.com www.linkedin.com/company/millennium-consulting/ Millennium Consulting, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, sex, religion, national origin, sexual orientation, disability, or veteran status.
