HELPDESK SPECIALIST

HELPDESK SPECIALIST

11 Aug 2024
Rhode Island, Rhode island, 01601 Rhode island USA

HELPDESK SPECIALIST

Vacancy expired!

100% REMOTE, SOME OFFICE MEETINGS, LOCAL CANDIDATES

Bachelor's Degree or equivalent experience
- Understand the organization's culture, philosophy and values
- Strong written and oral communication skills to interact productively and efficiently computer end users, managers and remote sites. Demonstrate command of language, clarity of thought and orderliness of presentation.
- Patience with a wide range of user knowledge and skills and the ability to work well under pressure.
- Manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation
- Gauge and communicate her/his own strengths and limitations
- Provide solutions and best practices
- Process information with high levels of accuracy
- Understand customer needs and expectations, provide excellent direct and indirect service and fulfill customer expectations
- Maintain strict confidentiality of the firm's internal and personnel affairs.
- Offer constructive feedback to and accept direct feedback from others - English, bilingual preferred.
Actual Work Location Rhode Island, Providence, Rhode Island 02814 All Locations Rhode Island Exempt / Not Exempt Non-Exempt What You'll Be Doing - Expert knowledge of application and systems analysis techniques and procedures, including consulting with users to determine hardware, software or system functional specifications
- Design, development, documentation, analysis, creation, testing or modification of computer systems or programs based on and related to user or system design specifications
- Documentation, testing, creation or modification of computer programs related to machine operating systems; or a combination of these duties
- Provide technical support and problem resolution activities
- Evaluate equipment requirements for individuals, groups and geographic locations
- Install PC's and related hardware; investigate hardware problems and perform repairs.
- Use technical tools and knowledge to meet or exceed performance standards and expectations
- Develop a knowledge of co s total computing environment and quality management processes and practices
- Use best-practice customer service tools and techniques to work with individuals and groups in a constructive and collaborative manner
- Set priorities, perform triage and know when and how to escalate problems.
- Track and monitor service requests to insure timely resolution; keep users informed of status.
- Maintain thorough logs in the Support Tracking Software to assist the department in continuous systems improvement, track workload and resolve recurring problems.
- Coach users towards independence on common technical practices and procedures; empower users to leverage their technological tools.
- Work with the Human Resources Department to develop, maintain and provide IT training, classes and coaching.
- Manage IT systems, component and software license inventories. Deploy hardware, install software and work with experts on WAN/LAN infrastructure maintenance and installation.
- Maintain network, email, and application and telephone user accounts. Coordinate purchasing for the IT department.
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Job Details

  • ID
    JC44785191
  • State
  • City
  • Job type
    Permanent
  • Salary
    $60,000 - $68,000
  • Hiring Company
    Corporate Consulting Services
  • Date
    2022-08-09
  • Deadline
    2022-10-08
  • Category

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