Providence, RI - Data and Applications Assistant - Junior - Salesforce Portal Support Specialist

Providence, RI - Data and Applications Assistant - Junior - Salesforce Portal Support Specialist

07 Aug 2024
Rhode Island, Rhode island, 02908 Rhode island USA

Providence, RI - Data and Applications Assistant - Junior - Salesforce Portal Support Specialist

Vacancy expired!

Role: Data and Applications Assistant - Junior
Location: Providence, RI (Hybrid role)
Duration: 6 - 12 Months

Responsibilities/Essential job functions include:

  • Requesting new user account creation and account resets for IHE and K12 Salesforce portals.
  • Providing initial training materials and hosting one-on-one training info session with new users
  • Updating training materials as needed
  • Troubleshooting account issues and escalating to Salesforce development team as needed
  • Requesting user portal enhancements based on feedback from users and/or other requirements
  • for use
  • Support training of new database users
  • Other duties as assigned by direct supervisor.

Knowledge, Skills, and Abilities
  • Working knowledge of information systems and user portals, preferably infectious disease surveillance systems
  • Ability to summarize the needed changes by creating "user stories" or describing the needs of the team in a standardized format.
  • Ability to communicate effectively with others.
  • Ability to multitask.
  • Knowledge of applications (e.g., Microsoft Office, Salesforce, and related software)
Education and Experience
Bachelor's degree required
Change Management experience with a SaaS application using agile approach

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Job Details

  • ID
    JC44676599
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Information Resource Group, Inc.
  • Date
    2022-08-07
  • Deadline
    2022-10-06
  • Category

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