Queue Manager

Queue Manager

16 Jun 2024
Rhode Island, Rhode island, 02901 Rhode island USA

Queue Manager

Vacancy expired!

and those authorized to work in the U.S. can be considered as W2 candidates.
Job Title: Queue Manager
Location: Providence, RI 02908
Duration: 6-12 months
Hours: 8:30AM - 3:30PM
Client Posting ID: 82653
General Description of duties:
•Monitoring laboratory result reception and cluster detection in surveillance system
•Analyzing quality of laboratory data
•Coordinating data management between multiple case investigation teams to ensure the proper functioning of case investigation processes.
This information is used by Management/supervisors/leads to ensure optimal case investigation and contact tracing and to target coaching and manage performance.
•Conducting data quality checks when new results are received.
•Flagging high priority cases for teams
•Redirecting misclassified cases to proper teams
•Facilitating communication between all teams related to data management in Salesforce.
•Collaborate with program epidemiologists.
•Recognizing patterns in data reporting, data quality, and database functions to ensure proper functioning of the system from the front end.
•Reporting laboratory result follow up queue information to supervisors/management so they can act to make staffing decisions.
•Support training of new database users
Technical Competencies Required:
•Understanding databases, preferably infectious disease surveillance systems
•Ability to organize a large number of patient records.
•Ability to run reports within a database and interpret results.
•Ability to monitor data dashboards and make decisions.
•Ability to communicate effectively with others.
•Ability to multitask.
•Knowledge of applications (e.g., Microsoft Office, SalesForce and related software) - training provided.
•Preferred
•Ability to build reports within a database.
•Ability to build dashboards within a database.
•Experience with data analysis software packages like SAS, SPSS, STATA, R

•Interpersonal & behavioral competencies:
•Monitoring work
•Reporting
•Attention to detail.
•Focus on results.
•Critical thinking
•Ability to work alone.
•Matching performance to standards/expectations
•Initiative to take action on issues, errors, lack of customer service, productivity, quality and other aspects of substandard performance.
•Excellent communication skills: Verbal, Written, Reporting, Checklists
•Customer service
•Program advocate
•Quality
Analytical skills:
•Reviewing data, what it means and what can be done to change the outcomes.
Physical:
•Prolonged sedentary / desk work in an office environment/home office.
Social:
•Significant telephone use, recording via checklist, reporting and interacting with management. Minor amounts of interacting with others.
Clinical experience is not required and all information necessary to conduct the interviews will be provided during the training period.

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