VOIP Engineer

VOIP Engineer

02 Sep 2021
Rhode Island, Rhode island, 02903 Rhode island USA

VOIP Engineer

VOIP Engineer

Direct hire. Partially remote.


  • Analyze and deliver solutions on the MS Teams and AudioCodes platform
  • Plan, deploy, manage, and maintain MS Direct Routing, Endpoints, Teams Clients, and Phone System capabilities
  • Recommend tools and capabilities to optimize and enhance AudioCodes Teams experience using On-Premises, Cloud-based, and Hybrid Resources
  • Collaborate with other Network Systems Analysts, Computer Scientists, and end-users
  • Configure, test, deploy and maintain/upgrade unified communications/telephony systems
  • Conduct adds/moves/changes and perform preventative maintenance on telephony systems
  • Proactively monitor and resolve potential service interruptions
  • Provide expert level analysis of SIP call flows, including problem isolation and resolution
  • Design and implementation of Direct Routing on SIP, PRI, ISDN E1 Trunks, AudioCodes Session Border Controllers and telephony architecture
  • Interact and cooperate with carriers and partners to continually improve call delivery reliability and quality
  • Provide Tier 3 support for telecom service requests and repairs received via service tickets
  • Develop and maintain end-user training materials and documentation
  • Design, optimize, and implement telephony systems and changes throughout the organization
  • Plan for and design systems for future growth
  • Mentor Voice Engineers
  • Provide after-hours support as needed

Skills & Experience:

  • Highly experienced with on premise, cloud, and hybrid MS Teams Voice architecture with emphasis on AudioCodes suite including OVOC, ARM, Mediant 800, MP124/114, RX50/RX100, C448/450
  • Proficiency with the underlying service architecture of Microsoft Teams including performance optimization, reporting, Call Quality Dashboards, and SmartTAP
  • Experience with MS Cloud PBX system and/or Audio Codes products
  • Solid understanding of VoiP configuration including CODEC types, bandwidth calculations, and QoS configuration
  • Ability to support all Unified Communications components including troubleshooting, configuration, optimization, and design of a multi-cluster environment
  • Experience architecting and building applications to be deployed to Microsoft Azure
  • Experience with end-to-end SIP testing including PSTN interworking
  • Full understanding of SIP trunking and endpoints
  • Strong PowerShell scripting experience
  • Experience with telephony systems and services such as PSTN, ISDN, PRI, SIP trunks
  • Strong computer science and web development understanding
  • Troubleshooting experience

For 25 years, Millennium Consulting has been a leader in professional staffing. Today, Millennium caters to a diversified portfolio of market-leading customers. Since its establishment, Millennium has relentlessly focused on unwavering integrity while perfecting the recruitment of subject matter experts for complex, mission critical projects. Our approach remains unchanged: Sweeping analysis of our clients' staffing initiatives and organizational culture, combined with a personal approach to long-term relationship building to identify the most impactful talent.
Millennium Consulting, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, sex, religion, national origin, sexual orientation, disability, or veteran status.

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