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DUTIES AND RESPONSIBILITIES:
ï· Deliver on the promise of Wyndham Hotel Service in all interactions with guests and clients according to the wyndham
G.U.E.S.T. standards.
ï· Register guests, issue room keys, and provide information on hotel services and room location. Answer phones
in a prompt and courteous manner.
ï· Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
ï· Responsible to maintain the security of cash, credit card transactions, and guest information.
ï· May routinely book guest reservations for individuals and/or groups that are requested either by phone or from
within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where
possible to maximize revenue.
ï· Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with
regard to room type and length of stay pricing.
ï· Promote teamwork and quality service through daily communication and coordination with other shifts and
departmental management.
ï· Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
Follow all local laws with regard to alcoholic beverage sales.
ï· Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
ï· Issue, control and release guest safe-deposit boxes.
ï· Comply with federal, state and local laws regarding health, safety, and alcohol services.
ï· Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
ï· High School diploma or equivalent required.
ï· One year of previous hotel experience, or retail customer service preferred.
ï· Previous background from the extended stay industry preferred.
ï· Ability to speak, read, and write fluent English; other languages beneficial.
ï· Professional verbal and written communication skills.
ï· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
ï· Problem solving, reasoning, motivating, organizational and training abilities preferred.
ï· Experience with Microsoft Office and Opera systems preferred.
ï· ï· Valid driver's license required.
ï· Frequently standing up, bending, climbing, kneeling, and moving about the facility.
ï· Carrying, lifting or pulling items weighing up to 50 pounds.
ï· Frequently handling objects and equipment.
ï· Standing for extended periods of time.
ï· Will be required to work mornings, evening, weekends, and holidays.
wyndham is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identify, or any other characteristics required by law.
The statements in this job description are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt and is subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time.
