Patient Support Representative - 2nd shift! (Cumberland, RI)

Patient Support Representative - 2nd shift! (Cumberland, RI)

03 Mar 2024
Rhode Island, Rhode island 00000 Rhode island USA

Patient Support Representative - 2nd shift! (Cumberland, RI)

Vacancy expired!

Please respond with an up to date copy of your resume if you are interested. Thank you!

Location: Cumberland, RI 02864

Work Schedule:

- After training the shift will be 1PM - 9:30 PM during the week

- 12:00PM - 8:30PM on the weekend day (1 weekend shift will be assigned weekly)

- Training schedule Mon- Fri 9-5:30

Duration: 6-month contract with potential for permanent hire

Position Summary:

As a Patient Support Specialist, you will work to resolve patient billing and insurance inquiries, as well as respond to patient inquires related to visits, treatments and services. You will be responsible for answering incoming calls related to Minute Clinic visits, patient billing statements, issues related to possible customer reimbursements, resolving patient payment concerns related to Minute Clinic claims, and other general inquiries.

Responsibilities:

Providing concise medical and prescription information in accordance with HIPAA compliance requirements

Recent visits, follow up inquiries, and medical records

Work with other areas within MinuteClinic to obtain the necessary information to resolve patient concerns

Insurance billing issues, and all service related inquires while ensuring the utmost level of customer satisfaction in accordance to CVS Health's values.

Preferred Qualifications:

Inbound call center experience in a high-volume or fast-paced customer service setting

Healthcare billing experience and experience explaining coverage to patients

Providing medical assistance in an environment such as a family practice or urgent care

Knowledge of medical terminology

Experience with electronic medical records and data entry

Required Qualifications

1+ years of customer service experience required

1+ years using Microsoft Word, Excel, and Outlook in a professional or academic setting

Education:

Verifiable High School Diploma or GED required, Bachelor's degree a plus

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