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GUEST RECEPTIONIST
BASIC FUNCTION :
Under immediate supervision, assists our guests efficiently, courteously and professionally in all
Front Desk related functions. To maintain a high standard of service and hospitality at all times.
JOB DUTIES :
1. Provides courteous guest service by responding promptly and efficiently to
inquiries, requests and complaints.
2. Uses suggestive selling skills and company sales programs to maximize revenue
and occupancy levels.
3. Maintains information and communication sources such as room rack, phone
rack, log book and Guest Services Directory.
4. Keeps records and reports as outlined in the Standard Operating Procedures
manual. Maintains order and cleanliness at the front desk.
5. Handles accounting of money, receipts, guest accounts and credit through
operation of the cash register and completion of reports required to ensure
company funds are secure.
6. Assists guests on arrival and departure through efficient and accurate check-in
and check-out procedures.
7. Keeps current knowledge of marketing programs, special rates and promotions
applicable to the hotel and presents to guests.
8. Operates the telephone console and uses good telephone etiquette when taking
incoming calls, outgoing calls and wake-up calls.
9. Processes incoming and outgoing reservation and cancellation requests received
by mail, telephone, in person and via the Central Reservation Center.
10. Complies with the hotel's safety/security rules and instructions in performing work
efficiently while protecting self, fellow workers and the hotel.
11. Performs other duties as required or assigned.
GENERAL KNOWLEDGE, SKILL AND ABILITY :
Requires ability to take written and verbal direction. Requires ability to relate to the public in a
warm, friendly manner in providing a hospitable environment. Requires ability to give attention
to detail and to handle multiple tasks simultaneously and efficiently. Requires thorough
knowledge of Solara Hospitality policies and procedures, for guest services. Requires ability to
handle money, make change and utilize office machines in the normal day-to-day activities
MENTAL AND PHYSICAL REQUIREMENTS :
AGE: Must be at least 18 years of age.
EDUCATION : Requires knowledge, skill and mental development equivalent to
completion of 4 years of high school.
EXPERIENCE : Experience in working with the public in a service industry is
preferred, or related activities.
PHYSICAL SKILLS: Requires ability to walk and stand during entire working period of 8
hours; requires ability to lift 10 - 15 pounds on occasion.
WORKING RELATIONSHIPS :
1. Reports to the General Manager or Assistant Manager.
2. Cooperates with all other team members.