Guest Receptionist/ Night Auditor (North Charleston)

Guest Receptionist/ Night Auditor (North Charleston)

21 Jun 2024
South Carolina, Charleston 00000 Charleston USA

Guest Receptionist/ Night Auditor (North Charleston)

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GUEST RECEPTIONIST

BASIC FUNCTION :

Under immediate supervision, assists our guests efficiently, courteously and professionally in all

Front Desk related functions. To maintain a high standard of service and hospitality at all times.

JOB DUTIES :

1. Provides courteous guest service by responding promptly and efficiently to

inquiries, requests and complaints.

2. Uses suggestive selling skills and company sales programs to maximize revenue

and occupancy levels.

3. Maintains information and communication sources such as room rack, phone

rack, log book and Guest Services Directory.

4. Keeps records and reports as outlined in the Standard Operating Procedures

manual. Maintains order and cleanliness at the front desk.

5. Handles accounting of money, receipts, guest accounts and credit through

operation of the cash register and completion of reports required to ensure

company funds are secure.

6. Assists guests on arrival and departure through efficient and accurate check-in

and check-out procedures.

7. Keeps current knowledge of marketing programs, special rates and promotions

applicable to the hotel and presents to guests.

8. Operates the telephone console and uses good telephone etiquette when taking

incoming calls, outgoing calls and wake-up calls.

9. Processes incoming and outgoing reservation and cancellation requests received

by mail, telephone, in person and via the Central Reservation Center.

10. Complies with the hotel's safety/security rules and instructions in performing work

efficiently while protecting self, fellow workers and the hotel.

11. Performs other duties as required or assigned.

GENERAL KNOWLEDGE, SKILL AND ABILITY :

Requires ability to take written and verbal direction. Requires ability to relate to the public in a

warm, friendly manner in providing a hospitable environment. Requires ability to give attention

to detail and to handle multiple tasks simultaneously and efficiently. Requires thorough

knowledge of Solara Hospitality policies and procedures, for guest services. Requires ability to

handle money, make change and utilize office machines in the normal day-to-day activities

MENTAL AND PHYSICAL REQUIREMENTS :

AGE: Must be at least 18 years of age.

EDUCATION : Requires knowledge, skill and mental development equivalent to

completion of 4 years of high school.

EXPERIENCE : Experience in working with the public in a service industry is

preferred, or related activities.

PHYSICAL SKILLS: Requires ability to walk and stand during entire working period of 8

hours; requires ability to lift 10 - 15 pounds on occasion.

WORKING RELATIONSHIPS :

1. Reports to the General Manager or Assistant Manager.

2. Cooperates with all other team members.

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