Vacancy expired!
BISTRO HOST/HOSTESS
BASIC FUNCTION :
Under general supervision, prepares the menu for guests following Solara Hospitality policies
and procedures. Maintains the breakfast / lobby area in a clean and neat manner, and assists
guests with breakfast/dinner service. Greets guests and answers questions to maintain high
levels of service.
JOB DUTIES :
1. Provides courteous, friendly guest service by responding promptly and efficiently to
inquiries, requests and complaints.
2. Sets up and maintains Courtyard Menu by preparing hot food items, cold items and Starbucks' coffees according to the brand training guidelines and follows the Daily Shift Checklist.
3. During serving hours, maintains serving areas by restocking as needed; cleans
counters and tables as needed, helps with preparing additional hot food items to keep up with
demand. Brews coffee and greets / interacts with guests by engaging in conversation.
4. After serving hours, breaks down the serving line according to training guidelines (i.e.,
refrigerates items as necessary; washes all coffee pots; washes all equipment used
during breakfast according to sanitation guidelines; cleans all counters / tables; may
vacuum carpet.)
5. Preps items for next day according to forecasted demand
6. Completes the Usage Chart at the end of serving hours each day.
7. Conducts inventory of all food and service items in order to maintain proper serving
levels; may place order with vendors for routine items with supervisors approval.
8. Completes special weekly cleaning duties: i.e., refrigerators, storage areas, cabinets,
convection oven, juice etc.
9. Monitors guests' satisfaction and informs General Manager of special comments made by guests.
10. Complies with hotel's safety / security rules and instructions in performing work efficiently
while protecting self, fellow workers and the hotel.
11. Performs other duties as required or assigned.
GENERAL KNOWLEDGE, SKILL AND ABILITY :
Requires ability to take written and verbal direction in English and speak English clearly.
Requires ability to communicate in a friendly manner with guests in order to create a warm,
comfortable, relaxing environment. Requires knowledge of hotel accommodations, the
community and hours of operation. Requires ability to conduct accurate inventory of food items
and calculate order levels.
MENTAL AND PHYSICAL REQUIREMENTS :
EDUCATION : Requires knowledge, skill and mental ability equivalent to
completion of 2 years of high school.
EXPERIENCE : Previous experience in working with the public or food
service experience preferred, but not required.
PHYSICAL SKILLS : Requires ability to walk and stand during entire working
period of 5 - 6 hours; requires ability to lift 20-30 pounds
intermittently during the work shift.
WORKING RELATIONSHIPS:
1. Reports to Kitchen Manager/ Operations Manager.
2. Cooperates with Guest Service Agents, Housekeepers and other hotel team members.
