Resort Marketing Concierge Team Lead - Historic (North Charleston, SC)

Resort Marketing Concierge Team Lead - Historic (North Charleston, SC)

15 May 2024
South Carolina, Charleston 00000 Charleston USA

Resort Marketing Concierge Team Lead - Historic (North Charleston, SC)

Vacancy expired!

Job DescriptionWhat will I be doing?As a Team Lead Guest Marketing Specialist you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:Pro-actively trains all new hires on site to assist department.ÂÂProvides bi-weekly email communication back to hotel partner to communicate feedback.Tracks and provides feedback on all new HHonors Members sign ups at location.Tracks all SALT and Trip Advisor comments to provide feedback.Acts as a liaison directly with hotel partner and HGV.Ensures monthly location targets are met and/or exceeded.Assists in helping close a package transaction for a team member.Provides information and incentives for guests in hotel according to local policiesPro-actively pursues all eligible guests on-site to preview HGVC through direct purchase of mini-vacation packages.Ensures guests meet minimum eligibility for package offers by specific location.Completes required paperwork accurately and completely for each package sale.Meets every guest with a smile. Concludes conversation with a very sincere smile and thanks guest(s) for their time.Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for   Âspecific resort information.Distributes only HGVC authorized information, collateral and materials. Maintains location-operating standards.Notifies manager of any shortages in collateral in a timely manner.Reviews production reports and notifies manager of any challenges.Assists management with training of new hires on location.Arrives and leaves location at scheduled times.Contacts Manager upon arrival to shift.Follows gifting procedures to ensure costs are met monthly.Contacts management with any guest issues.Gives only one welcome gift per family.ÂExecutes on batch call messages to guest rooms at designated locations at the start of each work shift.Makes sure that time sheets and fix it forms are turned in accurately on a weekly basis according the payroll cut off deadline date.Exceptional verbal communication skillsCommitment to provide world class customer service.Confident in building value and setting/achieving sales goals.Strong problem solving and organizational skills.Ability to work flexible schedule that includes evenings, weekend, and holidays.Basic computer and tablet knowledge (Word, Outlook, Internet Explorer etc.)Complies with all reasonable requests put forth by management.QualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our companys success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:Ability to work a flexible schedule including nights, weekends, and holidays.At least one year hospitality and/or customer service experienceÂMust be proficient in MicroSoft Office.High School Diploma/GEDIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:1 year In-House Marketing experience in Vacation Ownership Industry

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