Store Manager / Lead Technician - Computer/iPhone Repair (King St.)

Store Manager / Lead Technician - Computer/iPhone Repair (King St.)

10 May 2024
South Carolina, Charleston 00000 Charleston USA

Store Manager / Lead Technician - Computer/iPhone Repair (King St.)

Vacancy expired!

Charleston Store Manager/Lead Tech

We are a seasoned electronics repair company specializing in iPhone, Laptop, and Mac repair services. Weve repaired thousands of the devices of the past 5 years, and have 7 locations across the east coast. Our Charleston location is a smaller store looking to grow, and bring superior service to all of our customers on King St.

We are looking for a Store Manager/Lead Technician, preferably with strong customer service skills, and experience repairing iPhones, PCs, and Macs. Our ideal candidate will be well spoken, possess a strong work ethic, be seasoned in retail customer service/sales, and able to learn on the go.

Customer Service Skills “ You will be tasked with answering phone calls, responding to leads through our custom web panel, and talking with customers about sales, and their repairs. Ideally, you will never have to deal with upset customers, but mistakes and misunderstandings happen, and you will be responsible for providing a resolution for the customer, and ensuring that we remedy their issues through both action and verbal communication.

Experience with Electronic Repairs “ You will be tasked with quoting, troubleshooting, and repairing all types of devices ranging from iPhones and iPads, to Windows laptops, and Macbook Pros. Previous experience with these types of repairs, both professionally and personally is obviously helpful, but we also are able to teach these repairs. Weve trained dozens of technicians, we just need a candidate thats a good with their hands, and eager to learn.

Management “ This position is overseeing a store that will only staff around 2 technicians, Manager/Lead Tech included, so the management portion mostly relies on part inventory, ensuring the store opens/closes, and working with our Corporate staff to grow the store. You will schedule the other staff member, who may be full or part time, so experience with staff management is useful.

Ready to enjoy work “ We are a young energetic company who focuses on the well-being of the staff. While we are unable to provide health insurance due to our size, we go above and beyond to provide a fun, fulfilling and entertaining place to work. We provide significant freedom to our store managers, and let them experiment with different strategies/tactics to increase the stores revenue, and run the stores the way they see fit. We have a company-wide chat application, Slack, that all of our technicians utilize for work related topics, such as a new or difficult repair, and the latest, greatest memes of the day. We aim to make sure our staff members want to come to work. We want each member to have a sense of progression in their skills, satisfaction in their achievements and fulfillment in their work lives.

Relevant Skills:

iPhone/iPad Repair

Windows Laptop/Desktop Repair “ Hardware and Software

Macbook/iMac Repair “ Hardware and Software

Background in Customer Service

Strong written communication skills

Comfortable/Enjoys Sales (Mostly Repairs, but also accessories and refurbished devices)

Staff/Store Management

Let me repeat “ Experience in all of these areas is not required. We really just need someone who is solid at customer service, and can learn to repair all the devices!

We are open Monday “ Saturday, but this position will predominately focus on Monday-Friday 10a-6p.

Lastly, this turned into a pretty formal job post¦ We certainly can do formal but most of our day to day is pretty laid back and informal. Were real people, friendly and nice if we say so ourselves. We enjoy working together to accomplish our companys goals and we are looking for someone who will enjoy their job here as well.

P.S. (We already used lastly) “ If youre legit interested in this job, please submit a cover letter or some statement of any sort “ it doesnt have to be long at all. Just tell us anything about yourself: your experience, who you are as a person, what you like to do in your free time, etc. Just write something that makes you sound like a real person with a real personality. Resumes are incredibly boring. More importantly than anything “ were looking to hire a real person with a real personality.

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