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Description Are you looking for work in the Non-Profit field? This Bilingual Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! Articulate, highly-skilled Bilingual Customer Service Representatives will be preferred in this position focused on building solid customer relationships. This Columbia, South Carolina Bilingual Customer Service Representative position could be for you, if you're available for a short-term contract / temporary to hire opportunity.Your responsibilities in this role-Assist with benefits related questions for Bilingual ( Spanish and English) customersField and send written business correspondence
Manage and place incoming telephone calls
May support business development and client referral goals by actively cross-selling and referring customers
Provide accurate, friendly customer service in a timely fashion
Requirements
-Fluent in Spanish and English, This position is BILINGUAL -Excellent oral and written communications skillsAbility to navigate multiple computer systems and applications
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
A consistently positive approach to your work that is rooted in a businesslike professionalism
Microsoft Office knowledge required
Practical knowledge of Welfare Benefits
Acoustical Ceilings experience
General familiarity with benefits coordination
Experience with Call Center Customer Service
Expertise in Spanish Translation
Adeptness in customer service
Demonstrated knowledge of Resolve Customer Service
Solid understanding of Spanish Language
Deep understanding of call centers
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent customer service and office administrative skills
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Excellent problem-solving skills
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
