Sr Client Advocate II- Companion Data Services

Sr Client Advocate II- Companion Data Services

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Summary
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

What you'll do
Responsible for establishing, building, and maintaining sustainable customer relationships. Ensures appropriate customer communication, customer focus, and customer control of priorities by coordinating with the customer organization at strategic, tactical, and operational levels. Ensures that the design and integration of proposed system, software, and hardware solutions leads to the development and growth of the business through effective use of technology. May participate in the training and development of staff. May assist department managers in the day-to-day operations of the department.
Description

The perfect applicant will:

• Work Request Management -Assists in the definition of CDS work or audit requests by developing requirements as input into the creation of high-level estimates (HLE) and/or the request for solution (RFS) process. Assist in the review of collected data is in sync with monthly reporting. Provide tracking of work requests to allow better control of costs.
• Systems/Services Monitoring - Monitors service levels, reports actual versus agreed to service levels, and reviews service levels with the customer to determine opportunities for improvement. Monitors service requests to ensure delivery of products and services based on customer's priorities, requests, and dates.
• Account Management - Act as an account manager responsible for the collection, analysis, review, documentation, and communication of customer needs and requirements. Understand the customer's strategic business strategies and issues.
• Growth Participation - Participates in the growth of CDS. When requested, provide RFP assistance for new business; reviews proposal/amendment responses to ensure the response align to the customer's business strategies. Conduct internal research and opportunities to employ products and services that meet the customer's needs and/or bring added value.

Required Education:

• Bachelor's Degree OR
• 4 years of job-related work experience OR
• 2 years of job-related experience plus an associate's degree in any major

Required Work Experience:

• 9 years I/T related experience to include experience in client relationship management, information technology, and process/product improvement

Preferred Work Experience:

• Application Services Experience (Claims Processing, EDI, MFT & Web Services)
• Claims Processing/BPO Experience
• External Client Experience
• Project Management Experience

Required Skills and Abilities:

• Exceptional communications (verbal and written) skills with assertive yet client-focused style.
• Strong leadership, teamwork skills and the ability to communicate with all management levels.
• Strong technical knowledge along with strong analytical and conceptual skills.
• Strong Line of Business experience to include working closely with I/T in the development/implementation of systems.
• Demonstrated competency in strategic thinking with strong abilities in client management and relationship building/management along with a service attitude.
• Demonstrated competency in management of resources to meet goals and multiple projects.
• Effective problem solving and conflict resolution skills.

Preferred Software and Tools:

• Proficient computer skills in Microsoft Office.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.