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The Customer Account Manager operates as the lead point of contact for all matters specific to customer accounts and is the essential driver of customer needs through the business process.i They are the liaison between the customer and Meyer business segments.i They are responsible for the timely execution of quoting, purchase order and job release, status tracking with open and transparent communication to the customer, and escalation of issues to executives for resolution.i This is a fast-paced position that requires individuals to have the ability to focus and execute in a structured and active environment.iJob Function:Responsible for coordinating customer requirements, facilitating inquiries, quotes, purchase orders, and customer services account information.i Perform contract management, pricing, lead times and contractual requirements.i Respond to customer inquiries utilizing their strong experience base and product knowledge.i Perform work with limited direct supervision. iWill build and maintain business relationships with customers by providing prompt and accurate service promoting customer loyalty.i Will play a critical role in providing an interface between customer and MTI, servicing customers in a friendly and professional manner.iPrimary Responsibilities:Handle complex service questions from customer and apply sound judgment in resolving issuesBuild and maintain strong, long-lasting customer relationshipsIdentify potential new business opportunities among existing customersDevelop trusted advisor relationships with key accounts and customer stakeholdersDetermine customer needs and facilitate effective and efficient processing and tracking of customer jobs from job release to closureMaintain daily requirements for internal or external customers through MTI order entry systemFacilitate the quote process to ensure all requests for quotes are completed on time and in accordance with company guidelines and policiesInterface with Operations, Production Control, Engineering, and Quality to maintain status of jobs to provide accurate pricing and manufacturing lead time estimatesProactively interface with customers, understand and solve account related issues on a regular basis through phone calls, emails, in person meetings, and other methodsWork closely with Production Control and Engineering to align jobs with proper documentation to satisfy customeris requirements via customer portal or similar required processInitiate Contract Review, job creation, and job releaseManage and coordinate the resolution to all customer purchase order issuesIdentify and escalate terms and conditions in contracts or purchase orders to management for resolution, if neededProactively monitor and escalate needs of the customer to leadership personnelDiscernment and administering of export documentation, FAA requirements and/or other required export licenses/agreementsAct as liaison between Accounting and customers regarding receivablesPerform post-job follow up activities with customers and generate monthly reports for account monitoringTrack and maintain up to date knowledge regarding any and all non-conforming hardware and non-conforming reportsiRequirements: Bacheloris Degree Preferred; Associateis degree in Sales and Marketing or related field requiredAt least one (1) year of experience in a direct customer support/service positionAt least one (1) year of experience reviewing and interpreting quotes, POs and terms and conditionsMust meet ITAR definition of US Person(s)Excellent verbal and written communication skills in EnglishAbility to communicate professionally, both verbally and in writing, to understand customersi needsStrong administrative skills:i organization, time management, planning and problem solvingWork with limited direct supervisionMust exhibit a high level of motivation and a sense of urgencyKnows and understands the needs of internal and external customersResult oriented and consistently provide exceptional serviceAble
