Director of Program Execution

Director of Program Execution

29 Jun 2024
South Carolina, Northcharleston, 29405 Northcharleston USA

Director of Program Execution

Vacancy expired!

Director of Program Execution

Role Description

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SSENTIAL FUNCTIONS:
The Director of Program Execution is a senior leadership and management position within Modus21. This role is primarily responsible for the successful execution of all client projects, to include both commercial and federal sector projects. The individual fulfilling this role is expected to operate as a senior leader providing program management, staffing, and enterprise risk management for all Modus21 client engagements. The Director of Program Execution will maintain a variable, direct billable responsibility as a senior technical resource, but this is primarily an overhead position.
The Director of Program Execution will establish, monitor, and maintain standard operational procedures regarding project execution. Examples of this include the following:
· Agile and SAFe Execution
· ITIL
· ISO 9001
· ISO 27001
· CMMI ML3
· CMMC ML2
· PMBoK
· EVM
· Quality Assurance
· Configuration Management
· Internal Operational Processes
· Standard Reporting & BI

The Director of Program Execution will manage Modus21’s consulting staff. This includes responsibility for project assignment, direct line supervision, management, forecasting, training, etc. In accordance with these responsibilities, a budget will be established and the Director of Program Execution will have budgetary authority. This role will also partner with Human Resources to perform hiring, firing, performance evaluations, and disciplinary actions. Additionally, the Director of Program Execution will play a critical part in business development and capture efforts for new and follow-on opportunities. This will include direct engagement and involvement with all BD proposal efforts to include customer engagement, staff planning, project planning, coordination of technical resources to provide content, etc.
Align Operational Execution with the Achievement of Strategic Goals – Collaborate with leadership to develop performance goals and long-term operational plans which align with organizational strategic goals.
Lead the Professional Services Team - The Director of Program Execution should be a highly motivated, strategic thinker who can guide, inspire, and mentor our Professional Services team.
  • Provide guidance to project managers, consultants, and teams
  • Implement a professional, consistent, and visible project management discipline
  • Refine the professional services methodology, conducting projects with focus on desired customer outcomes and adapting as necessary
  • Guide teams to uncover the real, underlying business challenges their clients have using proven frameworks and methodologies or developing new techniques as required
Build and Develop Team Members – Coach, mentor, and develop team members to thrive within a Professional Services environment.
  • Inspire a culture of continuous learning and development
  • Incorporate best in class Professional Services frameworks and programs
  • Guide team members to grow into new roles
  • Work with Human Resources to identify solid performers to join our Professional Services team
Encourage Innovation – Support a Modus21 Innovation Lab in coordination with the CEO
Ensure Quality Customer Experience and Partnership – Responsible for the coordination and execution of services delivery with the goal of overall customer success.
  • Guide teams to act as true partners with our clients and build trust through effective communication and consistent value delivery
  • Ensure quality delivery and an exceptional customer experience
  • Ensure constant and effective collaboration with customer stakeholders
  • Ensure accountability for all agreed tasks and contract deliverables
Provide Project Oversight – Responsible for overall quality, engagement, and adherence to the schedule and budget for projects
  • Oversee the planning, execution, and management of client engagements
  • Understand our value proposition, technologies, and services and help position them to our clients in the context of an overall engagement strategy
  • Manage executive level client relationships and provide team oversight with internal and external team members
  • Identify upcoming business opportunities and success criteria and clearly articulate milestones and execution plans
  • Drive outstanding issues to resolution while effectively managing client’s expectations
Manage and Report – Collaborate with Modus21 leadership and project managers in the management of overall resource allocation and capacity planning for the entire project portfolio
  • Responsible for professional services revenue forecasting and communicating with corporate finance
  • Continuously evaluate and measure services work against what was promised and whether it addresses the actual business challenge
  • Manage resource demand and allocation
  • Staff, manage, and maintain active contracts

RESPONSIBILITIES:
  • Maintain a trained and capable consulting staff
  • Establish and promote industry-recognized, best-in-class technical and PM standards
  • Evaluate and recommend management tools and resources
  • Define work practices and products that meet scope, schedule, budget, and quality
  • Ensure all projects are delivered on-time and within scoped budget
  • Lead monthly Program Execution Reviews
  • Work with PMs to identify and mitigate project and portfolio risks
  • Ensure that projects implement the Modus21 Quality Program
  • Develop consulting capabilities through training, coaching, group, and individual meetings and discussion
  • Allocate Modus21 consulting staff to projects
  • Primary responsibility for Modus21 timekeeping system
  • Participate in proposals to establish cost, schedules, capabilities, resource availability, and contractual obligations
  • Primary ownership of the Modus21 Portfolio Risk Management process
  • Work with PMs to manage the tracking of interdependencies within and across projects
  • Work with business development to ensure appropriate transition of projects to professional services
  • Ensure lessons learned are applied to future efforts
  • Work directly as a member of the Modus21 executive team on strategy and execution
  • Support and/or identify professional services team members to support business development capture efforts
  • Staff, manage, and maintain all active contracts

ROLE REQUIREMENTS
  • Knowledge of the functions, operation, and mission of Modus21
  • Demonstrated ability to effectively communicate at all levels of the client account, including executive and senior stakeholders
  • Strong knowledge of Project and Portfolio Management practices and techniques
  • Demonstrated expertise in project financial management to include resource planning, reporting, prioritization, and budgeting
  • Ability to provide executive level analysis and recommendations on strategic planning
  • Ability to mentor and coach consulting staff to ensure the delivery of quality and value
  • Ability to provide thought leadership both internally and externally

QUALIFICATIONS
  • Bachelor’s degree required; Master’s preferred
  • Project Management Professional (PMP) certification
  • A minimum of ten years of leadership and project delivery
  • Detailed understanding and applied knowledge of project and portfolio management
  • Excellent organizational skills including attention to detail and strong multi-tasking ability
  • Excellent client-facing and internal communication (both written and verbal)
  • Some travel will be required

Job Details

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