Director of Program Execution Role Description ESSENTIAL FUNCTIONS: The Director of Program Execution is a senior leadership and management position within Modus21. This role is primarily responsible for the successful execution of all client projects, to include both commercial and federal sector projects. The individual fulfilling this role is expected to operate as a senior leader providing program management, staffing, and enterprise risk management for all Modus21 client engagements. The Director of Program Execution will maintain a variable, direct billable responsibility as a senior technical resource, but this is primarily an overhead position. The Director of Program Execution will establish, monitor, and maintain standard operational procedures regarding project execution. Examples of this include the following: · Agile and SAFe Execution · ITIL · ISO 9001 · ISO 27001 · CMMI ML3 · CMMC ML2 · PMBoK · EVM · Quality Assurance · Configuration Management · Internal Operational Processes · Standard Reporting & BI
The Director of Program Execution will manage Modus21’s consulting staff. This includes responsibility for project assignment, direct line supervision, management, forecasting, training, etc. In accordance with these responsibilities, a budget will be established and the Director of Program Execution will have budgetary authority. This role will also partner with Human Resources to perform hiring, firing, performance evaluations, and disciplinary actions. Additionally, the Director of Program Execution will play a critical part in business development and capture efforts for new and follow-on opportunities. This will include direct engagement and involvement with all BD proposal efforts to include customer engagement, staff planning, project planning, coordination of technical resources to provide content, etc. Align Operational Execution with the Achievement of Strategic Goals – Collaborate with leadership to develop performance goals and long-term operational plans which align with organizational strategic goals. Lead the Professional Services Team - The Director of Program Execution should be a highly motivated, strategic thinker who can guide, inspire, and mentor our Professional Services team.
Provide guidance to project managers, consultants, and teams
Implement a professional, consistent, and visible project management discipline
Refine the professional services methodology, conducting projects with focus on desired customer outcomes and adapting as necessary
Guide teams to uncover the real, underlying business challenges their clients have using proven frameworks and methodologies or developing new techniques as required
Build and Develop Team Members – Coach, mentor, and develop team members to thrive within a Professional Services environment.
Inspire a culture of continuous learning and development
Incorporate best in class Professional Services frameworks and programs
Guide team members to grow into new roles
Work with Human Resources to identify solid performers to join our Professional Services team
Encourage Innovation – Support a Modus21 Innovation Lab in coordination with the CEO Ensure Quality Customer Experience and Partnership – Responsible for the coordination and execution of services delivery with the goal of overall customer success.
Guide teams to act as true partners with our clients and build trust through effective communication and consistent value delivery
Ensure quality delivery and an exceptional customer experience
Ensure constant and effective collaboration with customer stakeholders
Ensure accountability for all agreed tasks and contract deliverables
Provide Project Oversight – Responsible for overall quality, engagement, and adherence to the schedule and budget for projects
Oversee the planning, execution, and management of client engagements
Understand our value proposition, technologies, and services and help position them to our clients in the context of an overall engagement strategy
Manage executive level client relationships and provide team oversight with internal and external team members
Identify upcoming business opportunities and success criteria and clearly articulate milestones and execution plans
Drive outstanding issues to resolution while effectively managing client’s expectations
Manage and Report – Collaborate with Modus21 leadership and project managers in the management of overall resource allocation and capacity planning for the entire project portfolio
Responsible for professional services revenue forecasting and communicating with corporate finance
Continuously evaluate and measure services work against what was promised and whether it addresses the actual business challenge
Manage resource demand and allocation
Staff, manage, and maintain active contracts
RESPONSIBILITIES:
Maintain a trained and capable consulting staff
Establish and promote industry-recognized, best-in-class technical and PM standards
Evaluate and recommend management tools and resources
Define work practices and products that meet scope, schedule, budget, and quality
Ensure all projects are delivered on-time and within scoped budget
Lead monthly Program Execution Reviews
Work with PMs to identify and mitigate project and portfolio risks
Ensure that projects implement the Modus21 Quality Program
Develop consulting capabilities through training, coaching, group, and individual meetings and discussion
Allocate Modus21 consulting staff to projects
Primary responsibility for Modus21 timekeeping system
Participate in proposals to establish cost, schedules, capabilities, resource availability, and contractual obligations
Primary ownership of the Modus21 Portfolio Risk Management process
Work with PMs to manage the tracking of interdependencies within and across projects
Work with business development to ensure appropriate transition of projects to professional services
Ensure lessons learned are applied to future efforts
Work directly as a member of the Modus21 executive team on strategy and execution
Support and/or identify professional services team members to support business development capture efforts
Staff, manage, and maintain all active contracts
ROLE REQUIREMENTS
Knowledge of the functions, operation, and mission of Modus21
Demonstrated ability to effectively communicate at all levels of the client account, including executive and senior stakeholders
Strong knowledge of Project and Portfolio Management practices and techniques
Demonstrated expertise in project financial management to include resource planning, reporting, prioritization, and budgeting
Ability to provide executive level analysis and recommendations on strategic planning
Ability to mentor and coach consulting staff to ensure the delivery of quality and value
Ability to provide thought leadership both internally and externally