IT Service Management Technician

IT Service Management Technician

Vacancy expired!

NexGen Data Systems is looking for an ITSM Technician to support one of our government customers. Candidates shall be experienced with the following; provide planning, analysis, troubleshooting, integration, installation, operations, maintenance, training, documentation, and administration services for information systems. Candidates will also maintain a centralized technical assistance service that supports problem resolution and distributes general information concerning office automation. Ideal candidates will be experience in configuration, integration, distribution and troubleshooting support for various types of PC-based systems inside of a government facility.

Roles and Responsibilities:

• Coordinating and tracking job requests using existing Government applications to ensure that all customer requests are handled expeditiously while keeping Government apprised of significant changes in workload status
  
• Workstation configuration and integration tasks required to connect workstations to the local area network (LAN), wide area network (WAN), wireless local area network (WLAN) environment and ensure that these workstations can access LAN resources
  
• Coordinate with personnel to address interoperability and connectivity issues for the enterprise network, which may include recommendations on re-configuration and relocation of LAN/WAN/WLAN equipment in order to meet operational requirements
  
• Analyzing and assessing equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary as well as supply refreshment to meet operational requirements
  
• Candidate shall provide programming, database development/maintenance and web support all phases and stages of software life cycle management
  
• Assist in the development of needs statement, conducting a feasibility study, risk analysis, cost benefit analysis, and decision paper to justify the need for procuring software from another agency
  
• Ensure all files and tables in CHCS are consistent with Health Affairs, Air Force Medical Readiness Agency (AFMRA), and military treatment facility (MTF) directives
  
• Provide Ad Hoc assistance in designing reports for use in understanding how to effectively and efficiently provide health services so that informed choices can be made
  
• Manage SQL Server databases
  
• Build/maintain all user accounts ensuring proper allocation of privileges and security keys
  

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Desired/Required Skills:

• 5+ years experience with Medical Health applications and systems, specifically AHLTA and CHCS
  
• Security+ desired or IAT Level-II
  
• Experience providing second-tier support to end users for either PC, server, or mainframe applications and hardware, and interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
  
• Top Secret clearance or higher preferred
  
• 8570 compliance (Active Security and OS certifications)
  
• Ability to simulate or recreate user problems to resolve operating difficulties
  
• Excellent communication and interpersonal abilities
  
• Reliable with exceptional work ethic
  

About the Company:
NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.

Benefits:

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
  
• Company provides short and long term disability plans.
  
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
  
• Comprehensive training and development program.
  
• 10 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.