Technical Support Engineer

Technical Support Engineer

Vacancy expired!

Job Description

software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our client services and development teams to ensure quality service.If you are driven, results-oriented, love solving problems, customer-focused, and are passionate about technology, then you are a fit for the Technical Support Engineer position at our company.

• Manage large amounts of incoming calls, emails, and chats regardingfinancial software support
• Interact with customers, partners, and software developers to provide advice and assistance and achieve customer satisfaction
• Identify, analyze, and document product bugs and fixes relating to financial reporting, databases, application servers, and new technologies for product management and engineering teams
• Work with acloud-basedEnterprise Performance Management application (Financial)
• Complete or assist with customer product installs as needed
• Meet personal and teamcall handling quotas
• Prioritize and resolve issues of the highest technical and business severity
• Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers
• Keep accurate records of customer interactions by documenting them in Salesforce.com
• Maintain a working knowledge of all company products and technologies

• Problem Solving–Possessstrong critical thinking and problem-solving capabilities
• Team Work–Communicate effectively and operate in a team environment
• Customer Orientation– Dedicated to providing a high level of customer service
• Empathy– Understand the impact of customer issues
• Attention to Detail–Work carefully and quickly to resolve issues with little room for error

Flexibility–Operatein a fast-paced environment

Qualifications

• Fluent English Speaker
• Bachelor’s degree in related discipline, Finance and Management Information System, Business Analyst combined with technical courses.
• Strong problem-solving, decision-making, and critical-thinking skills
• Ability to make sense of something complex
• Professional, courteous, and committed to providingamazing customer support
• Open-minded, positive,and keen to learn
• Great attitude, team player
• Willing to work flexible hours

Preferred qualifications:

• Experience withcloud basedfinance software andknowledgedatabase languages including SQL   
• Prior experience in a technical support role within a financial environment  
• Experience using Salesforce.com and WebEx

Additional Information

All your information will be kept confidential according to EEO guidelines.