Vacancy expired!
Perform sales and service field work in Canada or, if needed, globally, to sell and secure new business and to coordinate with technical engineering to determine customer needs.
Serves as primary support liaison between customer and company
Conveys customer feedback to manager
Possesses knowledge of company’s product and other applications used by customers
Operates under moderate supervision
Involved in placing machines into service, any additional follow up, testing and troubleshooting
Responsible for performing demo shows before groups of customers or employees of organization
Ability to train customer to safely operate and maintain company’s product
Responsible for appropriate referral to other support and quality assurance areas
Promotes and maintains a high quality, professional, service-oriented company image among customers
Must be willing to travel 90% both domestically and internationally
Perform other reasonably related tasks as assigned by management.
MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA
A. Education
Level I – A degree is not required. A minimum of two years of related experience as a mechanic in heavy manufacturing or service related field.
Level II – A degree is not required. A minimum five years of related experience.
Level III – Associates degree and five years related experience or no degree and minimum of ten years of related experience.
III. Preferred Qualifications
A. Education or Experience
Associates degree in mechanical, electrical or hydraulic disciplines
1-3 years of mechanical, electrical or hydraulic disciplines
B. Interpersonal Skills
Excellent customer service skills
Ability to read, analyze, and interpret technical data
Ability to write in a clear and concise manner
Ability to speak effectively before groups of customers or employees of organization during demonstrations or classroom sessions.
C. Technical Skills
Railroad or heavy industrial maintenance experience is preferred
Proficient PC skills for testing and troubleshooting
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and understand blue prints and schematics to include electrical, hydraulic and pneumatic
Knowledge and experience with DC electrics, mobile hydraulics, and computer control systems
Ability to write routine reports and correspondence.
Bilingual competency is a plus (English/Spanish and/or English/Portuguese)
Basic math skills
D. Other Skills
Ability to effectively plan and organize
Must possess valid drivers license
IV. Essential Functions
The ability to predictably and regularly attend work and to be punctual
The ability to read and understand documents and drawings
The ability to work cooperatively with others
The ability to deal politely and professionally with customers and/or coworkers
The ability to perform several tasks at once
The ability to follow direction or instruction
The ability to use a computer to communicate, create, and access information
The ability to lift 40 lbs.
The ability to stand/bend/stretch, etc.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you have a difficulty applying for any job posted on Harsco Rail’s website because a disability prevents you from using the online system, Harsco Rail offers the following alternate application procedure: Contact Shannon Godby, HR Manager NoAM at 803-822-9160 and Harsco Rail will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. Please call only for disability application.
